Thank you for joining us at the 2022 Annual Conference!

2022 annual conferenceThe UWEBC Annual Business Best Practices & Emerging Technologies Conference was on September 20!

With an exciting line-up of industry thought leaders in four dynamic tracks filled with captivating content, it was an incredible day filled with remarkable speakers, extensive networking opportunities, and exclusive strategic briefings.

Registrants will be able to view sessions in the virtual conference portal throughout the end of the year.

Learn more about the conference here.

 

 

 

 

Strategies and Practices for Improving Retention of Customer Care Talents

Our August 25th Customer Service peer group meeting discussed the very important topic of how to improve retention of customer care talent. More specifically, the group eagerly dove deeper into interactive presentations and conversations discussing how to help strengthen the bond between your team and your organization, making it easy for your best team members to find fulfillment in the work they do.

The event featured Sarah Ellis, Co-founder of Amazing If, who introduced the idea, through visual drawings and pictures, that we now describe our careers as much more squiggly – fluid and following multiple paths – as opposed to following the traditional linear method of climbing the corporate ladder. Next, Suzanne Sherry of excellerate3 talked about how the only way you are able to retain your people is to actually get to know them, as well as the importance of recognition and rewards.

Read full article.

 

Member Spotlight
Research and Advisory Services Request Form

Interested in connecting with a UWEBC member company to discuss a specific business issue or collaborate on a research study? The UWEBC can help! From facilitating a conversation with you and other member companies to managing a research project for your company, the UWEBC is here to assist you. Submit a request today to get started.
Submit request »

COVID-19

UW–Madison continues to monitor the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, many of our events are still being held virtually, but there are some in-person options available! For the most up-to-date event information and registration details, see the two-month calendar on the right.

Connect with us on LinkedIn

The UWEBC hosts five distinct LinkedIn groups just for members. You can find tailored content, opportunities to connect and network with other members, and event reminders. Request to join today!

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Stay in touch with the UWEBC

Each month, the UWEBC publishes e-newsletters with announcements and meeting details. If you would like to sign up for our newsletter, please email info@uwebc.wisc.edu.

What We Do at the UWEBC

We do peer-to-peer learning among leading Wisconsin companies, focused on business best practices and emerging technologies.

Learn about our acclaimed Peer Groups, Executive Retreats, Member-to-Member Advising and other offerings.

Beth de GarciaQuestions about becoming a UWEBC member company? Membership and Corporate Sales Director Beth de Garcia at beth.degarcia@uwebc.wisc.edu or
608-265-0645.


Quick Contacts

Executive Director: Dr. Raj Veeramani, raj.veeramani@uwebc.wisc.edu, 608-262-0861

Director: Doug Barton, doug.barton@uwebc.wisc.edu,
608-890-1052

Membership and Corporate Sales Director: Beth de Garcia, beth.degarcia@uwebc.wisc.edu,
608-265-0645

Director, Practice Area Development: Roger Paulson, roger.paulson@uwebc.wisc.edu,
608-261-1161

Customer Service Practice Director: Matthew Cone, matthew.cone@uwebc.wisc.edu, 608-263-0635

Information Technology Practice Director: Heidi Rozmiarek, heidi.rozmiarek@uwebc.wisc.edu,
608-890-1291

Marketing Practice Director: Bill Carrier, bill.carrier@uwebc.wisc.edu, 608-265-3299

Supply Chain Practice Director: Jenny Patzlaff, jenny.patzlaff@uwebc.wisc.edu,
608-890-1298

Events Coordinator: Pema Bhutia, pema.bhutia@uwebc.wisc.edu, 608-262-5566

Marketing Specialist: Taryn Johnson, taryn.johnson@uwebc.wisc.edu, 608-262-1476

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