Thank you for attending the 2023 Annual Conference!
Thank you to everyone who came out to celebrate our 25th birthday with us at Monona Terrace, or virtually, on October 3 for the UWEBC Annual Conference. We loved spending time with you.
The conference was jam-packed with exciting activities, including a keynote speaker, distinguished executive panel, strategic briefings, and role-based learning across five tracks: Customer Service, Information Technology, Marketing, Supply Chain, and Human Resources. See highlights from each track in our November newsletter!
If you missed it, we'd love to see you next year! Save the date: Tuesday, October 1, 2024.
Learn more about this year's conference.
Approaches to Developing Leadership Skills in Frontline Supervisors and Managers
Developing leadership skills in frontline supervisors and managers holds immense organizational possibilities and opportunities, and organizations that succeed in this area are more likely to cultivate a friendly and inclusive work culture for the entire organization. Our Customer Service Peer Group meeting on August 10th discussed this topic in-depth, where participants learned how to explore the power of developing leadership skills in frontline supervisors for organizational success and enhanced team performance. The meeting was led by UWEBC's Customer Service Practice Director Matthew Cone, with featured presentations from jIQ People Solutions, Northwestern Mutual, and Mason Companies.
Read full article.