Thank you for joining us at the 2022 Annual Conference!
The UWEBC Annual Business Best Practices & Emerging Technologies Conference was on September 20!
With an exciting line-up of industry thought leaders in four dynamic tracks filled with captivating content, it was an incredible day filled with remarkable speakers, extensive networking opportunities, and exclusive strategic briefings.
Registrants will be able to view sessions in the virtual conference portal throughout the end of the year.
Learn more about the conference here.
Strategies and Practices for Improving Retention of Customer Care Talents
Our August 25th Customer Service peer group meeting discussed the very important topic of how to improve retention of customer care talent. More specifically, the group eagerly dove deeper into interactive presentations and conversations discussing how to help strengthen the bond between your team and your organization, making it easy for your best team members to find fulfillment in the work they do.
The event featured Sarah Ellis, Co-founder of Amazing If, who introduced the idea, through visual drawings and pictures, that we now describe our careers as much more squiggly – fluid and following multiple paths – as opposed to following the traditional linear method of climbing the corporate ladder. Next, Suzanne Sherry of excellerate3 talked about how the only way you are able to retain your people is to actually get to know them, as well as the importance of recognition and rewards.
Read full article.