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UWEBC Events

August 2018

2	Logistics and Distribution Peer Group Meeting - Network Analysis and Optimization
16	Customer Sevrice Peer Group Meeting - Measuring and Communicating Contact Center Performance
22	Agile IT Special Interest Group Meeting - Managing a Portfolio of Agile and Non-Agile Projects and Integrated (Continuous) Testing and Release Management
23	Contact Center Workforce Management Special Interest Group - Approaches to Schedule Development and WFM Practices for Back-Office Activities

September 2018

6	B2B Marketing Special Interest Group Meeting - Effective Design and Use of B2B Customer Personas and Journey Maps
11	B2B Customer Service Special Interest Group – Supervisors Forum - Motivating and Engaging Customer Service Associates; Recognizing and Appreciating Associates
13	Human Resources Executives Special Interest Group Meeting - Effective Change Management
25	2018 Business Best Practices & Emerging Technologies Conference

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