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UWEBC Events
June 2018
6
Procurement Peer Group Meeting -
Benchmarking Procurement Priorities
7
Contact Center Workforce Management Special Interest Group - Meeting 2 -
Long-Range Staffing/Capacity Planning and Contact Volume Forecasting Practices
14
Information Technology Peer Group Meeting -
DevOps and Automation within IT Infrastructure and Operations
20
B2B Customer Service Special Interest Group – Supervisors Forum -
Establishing Performance Goals and Evaluating Associate Performance; Creating Accountability and Coaching
July 2018
11
S&OP Special Interest Group Meeting -
Who Owns the S&OP Process?
19
B2B Customer Service Special Interest Group - Senior Leaders Forum Meeting
24
Marketing Peer Group Meeting -
Customer Journey Mapping
25
Information Technology Peer Group Meeting -
Enabling Innovation with IT
26
Human Resources Executives Special Interest Group Meeting -
Organizational Culture: Your Company’s Life Depends On It