Customer Service Peer Group Meeting 

Improving First Contact Resolution: People, Process and Technology Strategies for Impacting This Key Driver of Customer Experience 
November 12, 2015 09:00 AM - 03:00 PM 
Learn new ideas for boosting FCR in your contact center by comparing approaches with other UWEBC members. 


UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

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