Special Interest Group Virtual Meeting

Contact Center Workforce Management Special Interest Group - November 2023

November 09, 2023 09:00 AM - 11:00 AM

Connect with fellow practitioners on what is happening in the contact center workforce management space.

Meeting Assets

UWEBC Presentation Slides: Contact Center Workforce Management

Matthew Cone, Customer Service Practice Director, UWEBC

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

December 2023

7	Information Technology Peer Group Hybrid Meeting - Tech Horizons 2024: Actionable Trends for Tomorrow, Today!
12	Supply Chain Peer Group Virtual Meeting - AI in Supply Chain
13	Product Management Special Interest Group Virtual Meeting- Addressing Misaligned Stakeholder Expectations

January 2024

25	Information Technology Peer Group Virtual Meeting - Harnessing Emerging Technologies for Business Innovation
26	Leadership, Change & Activation, Cross-Functional Interest Group Meeting - Topic To Be Announced Soon