25th anniversary ribbon

Username:

Password:

Create a UWEBC web account»

Interested in becoming a member?

Forgot username or password?

Customer Service Peer Group Meeting

Simplifying and Streamlining How Customer Service Agents Do Their Work

May 10, 2018 09:00 AM - 03:00 PM

Learn new ideas for “decluttering” your team’s work processes and systems by sharing and discussing experiences with fellow UWEBC members.

Meeting Assets

American Family Insurance Presentation: Simplifying How Social Customer Care Agents Do Their Work

Debra Hermsmeier, American Family Insurance
American Family Insurance Slides: Simplifying How Social Customer Care Agents Do Their Work

Debra Hermsmeier, American Family Insurance
Delta Dental of Wisconsin Presentation Slides: Approach to Business Process Improvement

Stephanie Dove, Delta Dental of Wisconsin
Delta Dental of Wisconsin Presentation: Approach to Business Process Improvement

Stephanie Dove, Delta Dental of Wisconsin
J.J. Keller & Associates Presentation Slides: Design Thinking for Process Improvement

Eden Weller, J.J. Keller & Associates
J.J. Keller Presentation: Design Thinking for Process Improvement

Eden Weller, J.J. Keller & Associates
ORBIS Corporation Presentation Slides: Continuous Process Improvement in Customer Support

Sherri Jasinski, ORBIS Corporation
ORBIS Corporation Presentation: Continuous Process Improvement in Customer Support

Sherri Jasinski, ORBIS Corporation
UWEBC Presentation Slides: Simplifying-Streamling How Agents Do Their Work

Roger Paulson, UWEBC

Additional Resources

Best Practices: Design Thinking for Process Improvement

UWEBC

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

June 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

July 2023

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting

© 2000-2023 UW E-Business Consortium, University of Wisconsin-Madison. All rights reserved. Site credits»