Customer Service Peer Group Hybrid Meeting

Automating Customer Service Processes

May 18, 2023 09:00 AM - 02:00 PM

Join this conversation on how we set up our teams to deliver their most valuable talents by automating necessary tasks that keep them from the customers that need them.

Meeting Assets

1. Full Event Recording: Automating Customer Service Processes

Setting the Stage

Brian Hagel of Kohl’s

Nick Carpenter of Esker

Breakout Discussion

Wrap-up
2. UWEBC Presentation Slides: Automating Customer Service Processes

Matthew Cone, UWEBC
3. Kohl's Presentation Slides: Contact Center Automation at Kohl’s

Brian Hagel, Kohl's
4. Esker Presentation Slides: Quest for Frictionless Transactions

Nick Carpenter, Esker

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

December 2023

7	Information Technology Peer Group Hybrid Meeting - Tech Horizons 2024: Actionable Trends for Tomorrow, Today!
12	Supply Chain Peer Group Virtual Meeting - AI in Supply Chain
13	Product Management Special Interest Group Virtual Meeting- Addressing Misaligned Stakeholder Expectations

January 2024

25	Information Technology Peer Group Virtual Meeting - Harnessing Emerging Technologies for Business Innovation
26	Leadership, Change & Activation, Cross-Functional Interest Group Meeting - Topic To Be Announced Soon