Customer Service Peer Group Hybrid Meeting

Automating Customer Service Processes

May 18, 2023 09:00 AM - 02:00 PM

Join this conversation on how we set up our teams to deliver their most valuable talents by automating necessary tasks that keep them from the customers that need them.

Meeting Assets

1. Full Event Recording: Automating Customer Service Processes

Setting the Stage

Brian Hagel of Kohl’s

Nick Carpenter of Esker

Breakout Discussion

Wrap-up
2. UWEBC Presentation Slides: Automating Customer Service Processes

Matthew Cone, UWEBC
3. Kohl's Presentation Slides: Contact Center Automation at Kohl’s

Brian Hagel, Kohl's
4. Esker Presentation Slides: Quest for Frictionless Transactions

Nick Carpenter, Esker

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

June 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

July 2023

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting