Information Technology Peer Group Meeting

IT Self-Service Capabilities and Models

May 24, 2017 09:00 AM - 03:00 PM

Can self-service deliver better service?

Meeting Assets

Presentation Slides: Enabling IT Self-Service

Thomas Hausmann, Consultant
Presentation: Enabling IT Self-Service

Thomas Hausmann, Consultant
UWEBC Presentation Slides: IT Self-Service

Cavinda Caldera, UW E-Business Consortium
UWEBC Presentation: IT Self-Service

Cavinda Caldera, UW E-Business Consortium
UW-Madison Presentation Slides: Improving Internal & External Procedures with Self-Service

Weizhong Wang and Leah Scheide, University of Wisconsin-Madison
UW-Madison Presentation: Improving Internal & External Procedures with Self-Service

Weizhong Wang and Leah Scheide, UW-Madison

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

June 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

July 2023

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting