Customer Service Peer Group Hybrid Meeting

Approaches to Providing Proactive Service to Prevent Unnecessary Contacts and Improve Customer Engagement

November 10, 2022 09:00 AM - 02:00 PM

Extract new ideas from functional examples of how you can use the data your organization possesses to anticipate, and prevent customer contacts, showing them how much you care about their experience.

Meeting Assets

1. UWEBC Presentation: Approaches to Providing Proactive Service to Prevent Unnecessary Contacts and Improve Customer Engagement

Setting the Stage
Alliant Energy's Proactive Journey with Ally Gearin
Supporting the Development of Proactive Journeys with Jake Beyer of EDCi

2. UWEBC Presentation Slides: Approaches to Providing Proactive Service to Prevent Unnecessary Contacts and Improve Customer Engagement

Matt Cone, UWEBC

3. Alliant Energy Presentation Slides: Proactive Customer Service

Ally Gearin, Alliant Energy

4. EDCi Presentation Slides: Supporting the Development of Proactive Journeys

Jake Beyer, EDCi

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25	Information Technology Peer Group Virtual Meeting - Harnessing Emerging Technologies for Business Innovation
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Customer Service Peer Group Hybrid Meeting

COVID-19

UWEBC Events

December 2023

January 2024