Information Technology Peer Group Virtual Meeting

Building an Effective Enterprise Technology Roadmap

January 31, 2023 10:00 AM - 12:00 PM

Learn how to build an enterprise technology roadmap that effectively links business objectives back to strategic technology initiatives.

Meeting Assets

1. UWEBC Presentation: Building an Effective Enterprise Technology Roadmap
Welcome and Opening Remarks
Building an Effective Enterprise Technology Roadmap
Wrap Up and Closing Remarks

2. UWEBC Presentation Slides: Building an Effective Enterprise Technology Roadmap

Heidi Rozmiarek, UWEBC

3. Janus Insights Presentation Slides: Building an Effective Enterprise Technology Roadmap

Gustav Toppenberg, Janus Insights

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

October 2023

3 2023 Business Best Practices & Emerging Technologies Conference

19 Contact Center Quality Monitoring Special Interest Group Virtual Meeting

26 Future of Contact Centers Special Interest Group Virtual Meeting - Large Language Models: Chat GPT in Customer Care

November 2023

1 Marketing Peer Group Hybrid Meeting - Copy & paste meeting subtitle here

8 Customer Service Peer Group Hybrid Meeting - Strategies to Reduce Customer Effort and Increase First Contact Resolution

9 Contact Center Workforce Management Special Interest Group

10 Human Resources Executives Group Virtual Meeting - Topic To Be Announced Soon

14 UWEBC Boot Camp - Digital Transformation for the Technology Leader Boot Camp

21 Sales & Operations Planning Special Interest Group Virtual Meeting - S&OP: What Does Success Look Like?

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3	2023 Business Best Practices & Emerging Technologies Conference
19	Contact Center Quality Monitoring Special Interest Group Virtual Meeting
26	Future of Contact Centers Special Interest Group Virtual Meeting - Large Language Models: Chat GPT in Customer Care

1	Marketing Peer Group Hybrid Meeting - Copy & paste meeting subtitle here
8	Customer Service Peer Group Hybrid Meeting - Strategies to Reduce Customer Effort and Increase First Contact Resolution
9	Contact Center Workforce Management Special Interest Group
10	Human Resources Executives Group Virtual Meeting - Topic To Be Announced Soon
14	UWEBC Boot Camp - Digital Transformation for the Technology Leader Boot Camp
21	Sales & Operations Planning Special Interest Group Virtual Meeting - S&OP: What Does Success Look Like?