Customer Service Peer Group Meeting 

Contact Center Quality Monitoring Trends and Emerging Practices: How Members Are Evolving Their Approaches 
February 28, 2019 09:00 AM - 03:00 PM 
Glean new ideas for enhancing the effectiveness of your contact center's interaction quality monitoring program by comparing practices with other UWEBC members. 


UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

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