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Customer Service Peer Group Web Meeting

Virtual Training Approaches, Methods and Tools for Customer Care Organizations

May 20, 2021 09:00 AM - 12:30 PM

Take away new ideas for enhancing the effectiveness of training for your remote associates.

Meeting Assets

Lands' End Presentation Slides : Approach to Remote Training

Sandy Johns – Senior Manager, Learning & Development
Lands' End Presentation: Approach to Remote Training

Sandy Johns – Senior Manager, Learning & Development
UWEBC Presentation Slides: Virtual Training for Customer Care

Roger Paulson , UWEBC
UWEBC Presentation: Virtual Training Approaches, Methods and Tools for Customer Care

Roger Paulson
WFH Alliance Presentation Slides: Virtual Learning Made Easier

Michele Rowan – President & CEO
WFH Alliance Presentation: Virtual Learning Made Easier

Michele Rowan – President & CEO
WPS Health Solutions Presentation Slides: Approach to Distance Learning

Paul Kern – Director, Operational Training & Quality Management Systems
WPS Health Solutions Presentation: Approach to Distance Learning

Paul Kern – Director, Operational Training & Quality Management Systems

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

June 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

July 2023

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting

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