Customer Service Peer Group Meeting

Digital Self-Service Approaches & Practices to Reduce Assisted Contact Volume

March 10, 2022 09:00 AM - 02:00 PM

Garner new perspectives and ideas to apply to your company's self-service strategy, by learning about the tools and approaches of other customer care organizations.

Meeting Assets

0. Image Slideshow

Enjoy this short slideshow of photos taken during the event!
1. UWEBC Presentation: Opening Remarks

Matthew Cone, UWEBC
2. UWEBC Presentation Slides: Opening Remarks

Matthew Cone, UWEBC
3. Member Panel Presentation

Briana Colstad, Manager - Customer Quality, Alliant Energy
Sara Gilbertson Ley, Manager - Customer Service, Sub-Zero Group, Inc.
Chris Grant, Director - Customer Experience, Great Lakes Educational Loan Services
4. Genesys Presentation: Digital Self-Service Approaches & Practices to Reduce Assisted Contact Volume

Charlie Godfrey, Senior Director - Strategic Business Consulting, Genesys
5. Genesys Presentation Slides: Digital Self-Service Approaches & Practices to Reduce Assisted Contact Volume

Charlie Godfrey, Senior Director - Strategic Business Consulting, Genesys

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Customer Service Peer Group Meeting

COVID-19

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