Customer Service Peer Group Meeting 

Managing Contact Center and Agent Performance: Member Practices Around Using Metrics, Dashboards and Scorecards 
May 11, 2017 09:00 AM - 03:00 PM 
Take away new ideas for enhancing the effectiveness of your contact center and agent management approach by learning about and discussing the performance measurement, data visualization and communiction practices of other contact centers. 


UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

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