Customer Service Peer Group Meeting 

Managing Contact Center and Agent Performance: Member Practices Around Using Metrics, Dashboards and Scorecards 
May 11, 2017 09:00 AM - 03:00 PM 
Take away new ideas for enhancing the effectiveness of your contact center and agent management approach by learning about and discussing the performance measurement, data visualization and communiction practices of other contact centers. 

Annual Conference

Join the UW E-Business Consortium for our 19th annual Business Best Practices & Emerging Technologies Conference on September 14, 2017 at the Monona Terrace in Madison, Wisconsin.

The conference features inspiring keynotes from T.K. Rengarajan, Corporate Vice President at Microsoft, and Carey Lohrenz, first female F-14 Tomcat Fighter pilot in the U.S. Navy.

The event includes four concurrent tracks in Customer Service, Information Technology, Marketing and Supply Chain Management with tailored content from industry leaders and subject-matter experts.

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