Customer Service Peer Group Web Meeting

Fostering Customer Care Employee Engagement in the Wake of COVID-19

August 20, 2020 09:00 AM - 12:00 PM

Glean strategies and practices for engendering and sustaining customer care team members' emotional connectedness to their mission during this challenging time.

Meeting Assets

Expivia Presentation Slides: Ways to Engage Associates & Build a Winning Culture in Your Care Center

Tom Laird, Expivia Interaction Marketing Group
Expivia Presentation: Ways to Engage Associates & Build a Winning Culture in Your Care Center

Tom Laird, Expivia Interaction Marketing Group
Practitioner "Fishbowl" Discussion

Carrie Toth, Brandy Corporation; Maureen Lewandowski, Delta Dental; Jim LeMere, Northwestern Mutual
UWEBC Presentation Slides: Fostering Customer Care Employee Engagement in the Wake of COVID-19

Roger Paulson, UWEBC
UWEBC Presentation: Fostering Customer Care Employee Engagement in the Wake of COVID-19

Roger Paulson, UWEBC

UWEBC Events

June 2023

July 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting