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Customer Service Peer Group Hybrid Meeting

Approaches to Onboarding and Training New Customer Care Team Members

June 16, 2022 09:00 AM - 02:00 PM

Learn valuable strategies to bring new customer care team members into your culture and prepare them to be your best performers.

Meeting Assets

2. UWEBC Presentation Slides

Matthew Cone, UWEBC
2. UWEBC Presentation:Welcome and Opening Remarks

Matthew Cone, UWEBC
3. Member Practice Spotlight on Virtual Training for New Team Members featuring WPS Presentation Slides

Christy Beatty, WPS
4. Member Practice Spotlight on Virtual Training for New Team Members featuring WPS Presentation

Christy Beatty, WPS
5. Member Practice Spotlight on In-Person Training of New Team Members featuring ORBIS Presentation Slides

Jamie Hibbert, Orbis
6. Member Practice Spotlight on In-Person Training of New Team Members featuring ORBIS Presentation

Jamie Hibbert, Orbis
7. 10 Tips for Effective Onboarding with Julie Younkin Presentation Slides

Julie Younkin, Julie Younkin LLC
8. 10 Tips for Effective Onboarding with Julie Younkin Presentation

Julie Younkin, Julie Younkin LLC
9. Approaches to Onboarding and Training New Customer Care Team Members: Q&A

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

June 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

July 2023

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting

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