Customer Service Peer Group Hybrid Meeting

Strategies to Reduce Customer Effort and Increase First Contact Resolution

November 08, 2023 09:00 AM - 02:00 PM

Join our peer learning group to explore the value of removing anticipated barriers to your customer's journey, so you can address their concern the first time they contact you, if not before it's a concern at all!

Meeting Assets

1. Full Event Recording: Strategies to Reduce Customer Effort and Increase First Contact Resolution
Introductions & Opening Remarks
The Frictionless Organization
Creating an Effortless Journey Through Intention
Committing to the Effortless Experience
Breakout Discussions
Wrap-Up
2. UWEBC Presentation Slides: Strategies to Reduce Customer Effort and Increase First Contact Resolution

Matt Cone, UWEBC
3. Bill Price Presentation Slides: The Frictionless Organization

Bill Price, Driva Solutions
4. Hy Cite Presentation Slides: Creating an Effortless Journey Through Intention

Alex Paez-Gerstenhaber and Jesse Brud, Hy Cite
5. Schneider Presentation Slides: Committing to the Effortless Experience

Natalie Hall and Eddie Dusel, Schneider

7	Information Technology Peer Group Hybrid Meeting - Tech Horizons 2024: Actionable Trends for Tomorrow, Today!
12	Supply Chain Peer Group Virtual Meeting - AI in Supply Chain
13	Product Management Special Interest Group Virtual Meeting- Addressing Misaligned Stakeholder Expectations

25	Information Technology Peer Group Virtual Meeting - Harnessing Emerging Technologies for Business Innovation
26	Leadership, Change & Activation, Cross-Functional Interest Group Meeting - Topic To Be Announced Soon

Customer Service Peer Group Hybrid Meeting

COVID-19

UWEBC Events

December 2023

January 2024