Customer Service Peer Group Web Meeting

Managing Remote Customer Care Team Members

August 19, 2021 09:00 AM - 12:00 PM

Get actionable ideas for enhancing the performance and engagement of your work-from-home employees by learning about, discussing and comparing practices with fellow UWEBC members.

Meeting Assets

Demco Presentation Slides: Demco Work at Home Program

Mike Wygocki, Demco
Demco Presentation: Demco Work at Home Program

Mike Wygocki, Demco
J.J. Keller & Associates Presentation Slides: Managing Remote Associates

Jennifer Morton, J.J. Keller & Associates
J.J. Keller & Associates Presentation: Managing Remote Associates

Jennifer Morton, J.J. Keller & Associates
UWEBC Presentation Slides: Opening Remarks

Roger Paulson, UWEBC
UWEBC Presentation: Opening Remarks

Roger Paulson, UWEBC
UWEBC Presentation: Wrap Up

Roger Paulson, UWEBC
VF Corporation Presentation Slides: Managing a Remote Customer Care Team

Carmella Uptagraft, Jaime Krueger and Erin Dunlavy, VF Corporation
VF Corporation Presentation: Managing a Remote Customer Care Team

Carmella Uptagraft, Jaime Krueger and Erin Dunlavy, VF Corporation

UWEBC Events

June 2023

July 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting

Customer Service Peer Group Web Meeting

COVID-19

UWEBC Events

June 2023

July 2023