Customer Service Peer Group Meeting

Approaches to Reducing Customer Effort

November 01, 2018 09:00 AM - 03:00 PM

Take away ideas for making the service experience easier for customers by learning about and discussing the customer effort-related strategies and initiatives of other customer service organizations.

Meeting Assets

Challenger, Inc. Presentation Slides: Expert Insights

Scott Rothman, Challenger, Inc.
Challenger, Inc. Presentation: Expert Insights

Scott Rothman, Challenger, Inc.
Reducing Customer Effort Breakout Notes
Schneider Presentation Slides: Making it Effortless

Joe Langer, Schneider
Schneider Presentation: Making it Effortless

Joe Langer, Schneider
SmartAction Presentation Slides: Creating an Effortless CX Using AI

Tom Lewis, SmartAction
SmartAction Presentation: Creating an Effortless CX Using AI

Tom Lewis, SmartAction
UWEBC Presentation Slides: Approaches to Reducing Customer Effort

Roger Paulson, UWEBC
UWEBC Presentation: Approaches to Reducing Customer Effort

Roger Paulson, UWEBC

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Customer Service Peer Group Meeting

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