Customer Service Peer Group Meeting 

Approaches to Reducing Customer Effort 
November 01, 2018 09:00 AM - 03:00 PM 
Take away ideas for making the service experience easier for customers by learning about and discussing the customer effort-related strategies and initiatives of other customer service organizations. 


UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

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