25th anniversary ribbon

Username:

Password:

Create a UWEBC web account»

Interested in becoming a member?

Forgot username or password?

Customer Service Peer Group Meeting

Engaging and Motivating Customer Service Associates: Strategies and Practices for Inspiring Top-Notch Performance

August 17, 2017 09:00 AM - 03:00 PM

Take away new ideas for motivating and strengthening the engagement of customer service team members by comparing practices with other service organizations.

Meeting Assets

Bunchball Presentation Slides: Engaging and Motivating Customer Service Associates

Molly Kittle, Bunchball
Bunchball Presentation: Engaging and Motivating Customer Service Associates

Molly Kittle, Bunchball
Great Wolf Resorts Presentation Slides: Engaging and Motivating Customer Service Associates

Jerusha Richardson, Great Wolf Resorts
Great Wolf Resorts Presentation: Engaging and Motivating Customer Service Associates

Jerusha Richardson, Great Wolf Resorts
Snap-on Presentation Slides: Employee Engagement & Motivation

Alex Goldberg, Snap-on
Snap-on Presentation: Employee Engagement & Motivation

Alex Goldberg, Snap-on
UWEBC Presentation Slides: Engaging and Motivating Customer Service Associates

Roger Paulson, UWEBC
UWEBC Presentation: Engaging and Motivating Customer Service Associates

Roger Paulson, UWEBC

Additional Resources

Case Study: Employee Engagement and Motivation

UWEBC

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

June 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

July 2023

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting

© 2000-2023 UW E-Business Consortium, University of Wisconsin-Madison. All rights reserved. Site credits»