Customer Service Peer Group Meeting 

Leveraging Insights From Contact Center Interaction Data to Improve Customer Experience 
November 16, 2017 09:00 AM - 03:00 PM 
Take away new ideas for getting the most benefit from data collected during contact center interactions by comparing practices with other UWEBC member companies. 

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

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