Customer Service Peer Group Meeting

Leveraging Insights From Contact Center Interaction Data to Improve Customer Experience

November 16, 2017 09:00 AM - 03:00 PM

Take away new ideas for getting the most benefit from data collected during contact center interactions by comparing practices with other UWEBC member companies.

Meeting Assets

American Family Insurance Presentation Slides: Leveraging Customer Feedback

Angie Bloyer, American Family Insurance
American Family Insurance Presentation: Leveraging Customer Feedback to Drive CX Improvements

Angie Bloyer, American Family Insurance
Harley-Davidson Presentation Slides: Leveraging Contact Center Insights

Jim Middlebrook, Maggie Thompson, & Kyle Konieczka, Harley-Davidson
Harley-Davidson Presentation: Leveraging Contact Center Insights

Jim Middlebrook, Maggie Thompson, & Kyle Konieczka, Harley-Davidson
UWEBC Presentation Slides: Leveraging Insights from Data to Improve CX

Roger Paulson, UWEBC
WEA Trust Presentation Slides: How to Use Post-call Surveys to Improve CX

Anita Ashland, WEA Trust
WEA Trust Presentation: How to Use Post-call Surveys to Improve CX

Anita Ashland, WEA Trust

UWEBC Events

June 2023

July 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting

Customer Service Peer Group Meeting

COVID-19

UWEBC Events

June 2023

July 2023