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Information Technology Peer Group Web Meeting

Customer Experience and Employee Experience Transformation

January 21, 2021 09:00 AM - 12:00 PM

Hear how IT leaders are partnering to help meet new customer needs and employee expectations critical to post-COVID-19 success.

Meeting Assets

Doug Barton Slides: Customer Experience and Employee Experience Transformation

Doug Barton, UWEBC
Doug Barton Video: Welcome and Open Remarks

Doug Barton, UWEBC
Jason Averbook Video: The Time for Reimagining Workforce Experience is Now or Never

Jason Averbook, Leapgen
Joe Topinka Slides: Enabling CX and EX Transformation with IT and Business Partnership

Joe Topinka, CIO Mentor
Joe Topinka Video: Enabling CX and EX Transformation with IT and Business Partnership

Joe Topinka, CIO Mentor
Matt Dixon Slides: Engineering the Customer Experience

Matt Dixon, Tethr
Matt Dixon Video: Engineering the Customer Experience

Matt Dixon, Tethr
Questions and Roundtable Discussion Video

Joe Topinka, Jason Averbook, Tina Seashore and Matt Dixon
Tina Seashore Slides: Purpose Driven Digital Transformation of HR at Oshkosh Corporation

Tina Seashore, Oshkosh Corporation

Additional Resources

Jason Averbook Supplement: Single Word on Employee Experience

Jason Averbook, Leapgen
Joe Topinka Supplement: Adopt a Leadership Mindset

Joe Topinka, CIO Mentor
Matt Dixon Supplement: Top Ten Customer Effort and Experience FAQs

Matt Dixon, Tethr

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

June 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

July 2023

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting

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