Customer Service Peer Group Virtual Meeting

Strategies for Managing Change in Customer Care Organizations

February 23, 2023 09:00 AM - 12:00 PM

Join us virtually to build additional strength around this urgent yet perennial topic.

Meeting Assets

1. UWEBC Presentation: Strategies for Managing Change in Customer Care Organizations
Setting the Stage
Member Practice Spotlight
Member Practice Spotlight
Wrap Up and Closing Remarks

2. UWEBC Presentation Slides: Strategies for Managing Change in Customer Care Organizations

Matthew Cone, UWEBC

3. FarWell Presentation Slides: Strategies for Managing Change in Customer Care Organizations

Rachel Breitbach, FarWell

4. Exact Sciences Presentation Slides: Frontline Change Management

Kayce Lenz, Exact Sciences

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

March 2023

9 Logistics and Distribution Peer Group Virtual Meeting - Lora Cecere on the Supply Chain Response and Metrics that Matter

10 Human Resources Executives Group Virtual Meeting - Hybrid Work is Here to Stay: Focus on Future of Work, Culture, and Inclusion

16 Information Technology Peer Group Virtual Meeting - Strategies to Combat the Tech Talent Shortage

April 2023

4 Product Management Special Interest Group Virtual Meeting - Navigating the Internet of Things: How Product Managers Can Overcome the Challenges of Connected Products

6 Contact Center Quality Monitoring Special Interest Group Virtual Meeting

14 The Future of Contact Centers Special Interest Group Virtual Meeting - Agent Assist: Hype or Necessity

18 Supply Chain Peer Group Hybrid Meeting - Supply Chain Manager to Leader: Upskilling, Re-skilling and Retention

19 Marketing Peer Group Hybrid Meeting - Topic To Be Announced Soon

27 Information Technology Peer Group Hybrid Meeting - Understanding the New AI and Data Science Landscape

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9	Logistics and Distribution Peer Group Virtual Meeting - Lora Cecere on the Supply Chain Response and Metrics that Matter
10	Human Resources Executives Group Virtual Meeting - Hybrid Work is Here to Stay: Focus on Future of Work, Culture, and Inclusion
16	Information Technology Peer Group Virtual Meeting - Strategies to Combat the Tech Talent Shortage

4	Product Management Special Interest Group Virtual Meeting - Navigating the Internet of Things: How Product Managers Can Overcome the Challenges of Connected Products
6	Contact Center Quality Monitoring Special Interest Group Virtual Meeting
14	The Future of Contact Centers Special Interest Group Virtual Meeting - Agent Assist: Hype or Necessity
18	Supply Chain Peer Group Hybrid Meeting - Supply Chain Manager to Leader: Upskilling, Re-skilling and Retention
19	Marketing Peer Group Hybrid Meeting - Topic To Be Announced Soon
27	Information Technology Peer Group Hybrid Meeting - Understanding the New AI and Data Science Landscape