Customer Service Peer Group Virtual Meeting

Strategies for Managing Change in Customer Care Organizations

February 23, 2023 09:00 AM - 12:00 PM

Join us virtually to build additional strength around this urgent yet perennial topic.

Meeting Assets

1. UWEBC Presentation: Strategies for Managing Change in Customer Care Organizations
Setting the Stage
Member Practice Spotlight
Member Practice Spotlight
Wrap Up and Closing Remarks

2. UWEBC Presentation Slides: Strategies for Managing Change in Customer Care Organizations

Matthew Cone, UWEBC

3. FarWell Presentation Slides: Strategies for Managing Change in Customer Care Organizations

Rachel Breitbach, FarWell

4. Exact Sciences Presentation Slides: Frontline Change Management

Kayce Lenz, Exact Sciences

UWEBC Events

December 2023

January 2024

7	Information Technology Peer Group Hybrid Meeting - Tech Horizons 2024: Actionable Trends for Tomorrow, Today!
12	Supply Chain Peer Group Virtual Meeting - AI in Supply Chain
13	Product Management Special Interest Group Virtual Meeting- Addressing Misaligned Stakeholder Expectations

25	Information Technology Peer Group Virtual Meeting - Harnessing Emerging Technologies for Business Innovation
26	Leadership, Change & Activation, Cross-Functional Interest Group Meeting - Topic To Be Announced Soon

Customer Service Peer Group Virtual Meeting

COVID-19

UWEBC Events

December 2023

January 2024