Customer Service Peer Group Meeting 

Customer Self-Service: Strategies and Practices for Improving Effectiveness and Adoption 
November 17, 2016 09:00 AM - 03:00 PM 
Gain new insight into improving the effectiveness of your self-service offerings by learning about and discussing the experiences of other customer service organizations. 


UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

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