Customer Service Peer Group Hybrid Meeting

Approaches to Developing Leadership Skills in Frontline Supervisors and Managers

August 10, 2023 09:00 AM - 02:00 PM

Join our peer learning group to explore the power of developing leadership skills in frontline supervisors and managers for enhanced team performance and organizational success!

Meeting Assets

1. Full Event Recording: Approaches to Developing Leadership Skills in Frontline Supervisors and Managers
Opening Remarks/Introductions
Diversity as a filter for development featuring jIQ People Solutions
Member Practice Spotlight featuring Northwestern Mutual
Member Practice Spotlight featuring Mason Companies
Breakout Discussion

Closing Remarks & Wrap-up
2. UWEBC Presentation Slides: Approaches to Developing Leadership Skills in Frontline Supervisors and Managers

Matt Cone, UWEBC
3. Diversity Window Presentation Slides: Building Deeper Connections Through Inclusive Leadership

Jiquanda Nelson, Diversity Window
4. Northwestern Mutual Presentation Slides: Approaches to Developing Leadership Skills in Frontline Managers

Jill Baake, Northwestern Mutual
5. Mason Companies Presentation Slides: Developing Frontline Leaders

Nicole Darby, Mason Companies

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Customer Service Peer Group Hybrid Meeting

COVID-19

UWEBC Events

October 2023

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