Customer Service Peer Group Meeting

Improving Customer Care Employee Experience: How UWEBC Members Are Making Work Easier and More Enjoyable for Frontline Associates

November 11, 2021 09:00 AM - 02:00 PM

Take away new ideas for improving employee experience for your customer care team members by learning about, discussing and comparing practices with fellow UWEBC members. Our first event back in person!

Meeting Assets

1. UWEBC Presentation: Improving Customer Care Employee Experience

Roger Paulson, UWEBC
2. UWEBC Presentation Slides: Improving Customer Care Employee Experience

Roger Paulson, UWEBC
3. Northwestern Mutual Presentation: Re-Engineering Service Center Culture to Enhance Employee Experience

Jim LeMere, Northwestern Mutual
4. Northwestern Mutual Presentation Slides: Re-Engineering Service Center Culture to Enhance Employee Experience

Jim LeMere, Northwestern Mutual
5. Northwestern Mutual Presentation: Supporting the Employee Experience through Technology

Jeremy Lewandowski, Northwestern Mutual
6. Northwestern Mutual Presentation Slides: Supporting the Employee Experience through Technology

Jeremy Lewandowski, Northwestern Mutual
7. Northwestern Mutual Presentation Q&A

Jim LeMere and Jeremy Lewandowski, Northwestern Mutual
8. Exact Sciences Presentation: Improving the Customer Care Employee Experience-Making the Role Easier and More Fulfilling

Amber Corry, Exact Sciences
9. Exact Sciences Presentation Slides: Improving the Customer Care Employee Experience-Making the Role Easier and More Fulfilling

Amber Corry, Exact Sciences
UWEBC Event Photo Slideshow

View a slideshow of the event -- including pictures from the tour of the Nick!

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Customer Service Peer Group Meeting

COVID-19

UWEBC Events

June 2023

July 2023