Customer Experience Measurement and Action Planning Special Interest Group Web Meeting 

Creating Cross-Functional Alignment with a CX Framework and Linking CX Metrics to Organizational KPIs 
March 18, 2021 09:00 AM - 12:00 PM 
Learn new ideas for enhancing and optimizing the value of your organization's customer listening and experience improvement efforts through discussion and practice-sharing with fellow practitioners. 

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

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