Customer Service Peer Group Hybrid Meeting

Strategies and Practices for Improving Retention of Customer Care Talent

August 25, 2022 09:00 AM - 02:00 PM

Glean new ideas to help strengthen the bond between your team and your organization, making it easy for your best team members to find fulfillment in the work they do.

Meeting Assets

1. UWEBC Opening Presentation

Matthew Cone, UWEBC
2. UWEBC Opening Presentation Slides

Matthew Cone, UWEBC
3. Sarah Ellis of Amazing If Presentation

Sarah Ellis, Amazing If
4. Suzanne Sherry of excellerate3 Presentation

Suzanne Sherry, excellerate3
5. Suzanne Sherry of excellerate3 Presentation Slides

Suzanne Sherry, excellerate3
6. Stay Interview Template

Suzanne Sherry, excellerate3

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

June 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

July 2023

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting