Special Interest Group Virtual Meeting

Contact Center Quality Monitoring Special Interest Group Virtual Meeting - January 2023

January 13, 2023 09:00 AM - 11:00 AM

Connect with fellow practitioners on what is happening in the contact center Quality Monitoring space.

Meeting Assets

UWEBC Presentation Slides: Contact Center Quality Monitoring

Matthew Cone, UWEBC

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

October 2023

3	2023 Business Best Practices & Emerging Technologies Conference
19	Contact Center Quality Monitoring Special Interest Group Virtual Meeting
26	Future of Contact Centers Special Interest Group Virtual Meeting - Large Language Models: Chat GPT in Customer Care

November 2023

1	Marketing Peer Group Hybrid Meeting - Copy & paste meeting subtitle here
8	Customer Service Peer Group Hybrid Meeting - Strategies to Reduce Customer Effort and Increase First Contact Resolution
9	Contact Center Workforce Management Special Interest Group
10	Human Resources Executives Group Virtual Meeting - Topic To Be Announced Soon
14	UWEBC Boot Camp - Digital Transformation for the Technology Leader Boot Camp
21	Sales & Operations Planning Special Interest Group Virtual Meeting - S&OP: What Does Success Look Like?