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Customer Service Peer Group Meeting

Customer Experience Measurement and Actioning: Member Approaches to Collecting, Analyzing, Communicating and Using Customer Feedback

February 18, 2020 09:00 AM - 03:00 PM

Take away new ideas for collecting and leveraging customer experience feedback by comparing practices with other UWEBC member companies.

Meeting Assets

NeuGen, LLC Presentation Slides: CX Measurement and Actioning

Anita Ashland and Megan Schultz, NeuGen, LLC
NeuGen, LLC Presentation: CX Measurement and Actioning

Anita Ashland and Megan Schultz, NeuGen, LLC
UWEBC Presentation Slides: Customer Experience Measuring and Actioning

Roger Paulson, UWEBC
UWEBC Presentation: Customer Experience Measuring and Actioning

Roger Paulson, UWEBC
Walker Information Presentation Slides: CX Measurement and Actioning

Patrick Gibbons, Walker Information
Walker Information Presentation: CX Measurement and Actioning

Patrick Gibbons, Walker Information
WEC Energy Group Presentation Slides: CX Measurement and Actioning

Michelle Mattson, WEC Energy Group
WEC Energy Group Presentation: CX Measurement and Actioning

Michelle Mattson, WEC Energy Group

Additional Resources

Best Practices: Customer Experience Measurement and Actioning

UWEBC
Designing for Action Booklet Spreads
How Do You Listen Booklet Spreads
Listening Across the Customer Journey Booklet Spreads
Walker Information Storytelling Workbook
X-Data + O-Data = Better Customer Journeys

Patrick Gibbons, Walker Information

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

June 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

July 2023

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting

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