Customer Service Peer Group Meeting 

Measuring and Communicating Contact Center Performance 
August 16, 2018 09:00 AM - 03:00 PM 
Get new ideas for elevating the performance of your contact center by learning about the metrics and performance management practices of other UWEBC member companies. 


UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

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