Customer Service Peer Group Meeting

Measuring and Communicating Contact Center Performance

August 16, 2018 09:00 AM - 03:00 PM

Get new ideas for elevating the performance of your contact center by learning about the metrics and performance management practices of other UWEBC member companies.

Meeting Assets

Kohl’s Department Stores Presentation: Kohl's Contact Center

Pamela Sviatoslavsky, Kohl’s Department Stores
Kohl's Department Stores Presentation Slides: Kohl's Contact Center

Pamela Sviatoslavsky, Kohl's Department Stores
MetricNet Presentation Slides: Measuring and Communicating Contact Center Performance

Jeff Rumburg, MetricNet
MetricNet Presentation: Measuring and Communicating Contact Center Performance

Jeff Rumburg, MetricNet
Rockwell Automation Presentation Slides: Member Practice Spotlight

Marc Tozzi and Amanda Shaw, Rockwell Automation
Rockwell Automation Presentation: Member Practice Spotlight

Marc Tozzi and Amanda Shaw, Rockwell Automation
UWEBC Presentation Slides: Measuring and Communicating Contact Center Performance

Roger Paulson, UWEBC

Additional Resources

Best Practices: Measuring and Communicating Contact Center Performance

UWEBC

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Customer Service Peer Group Meeting

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