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Information Technology Peer Group Meeting

Improving Customer Experience with Internal IT Help Desk

January 24, 2018 09:00 AM - 03:00 PM

How can enterprise IT deliver the best customer experience for IT help desk customers?

Meeting Assets

Brady Corporation Presentation Slides: IT Service Management

Larry Drake, Brady Corporation
Brady Corporation Presentation: IT Service Management

Larry Drake, Brady Corporation
Northwestern Mutual Presentation Slides: Northwestern Mutual's Technology Service Center

Jeremy Lewandowski, Northwestern Mutual
Northwestern Mutual Presentation: Northwestern Mutual's Technology Service Center

Jeremy Lewandowski, Northwestern Mutual
ServiceNow Presentation Slides: Moving from a Help Desk to a Service Desk

Matt Reinfeldt, ServiceNow
ServiceNow Presentation: Moving from a Help Desk to a Service Desk

Matt Reinfeldt, ServiceNow
UWEBC Presentation Slides: Improving Customer Experience with Internal IT Help Desk

Cavinda Caldera, UW E-Business Consortium
UWEBC Presentation: Improving Customer Experience with Internal IT Help Desk

Cavinda Caldera, UW E-Business Consortium
Zendesk Presentation Slides: Connect Users with Answers

Melissa Burch & Curtis Conley, Zendesk
Zendesk Presentation: Connect Users with Answers

Melissa Burch & Curtis Conley, Zendesk

Additional Resources

Case Study: Northwestern Mutual's Technology Service Center's Omnichannel Transformation

UWEBC

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

June 2023

6	Sales & Operations Planning Special Interest Group Hybrid Meeting - Sales & Operations Planning - Kickoff Meeting
8	Marketing Peer Group Hybrid Meeting - The Rise of Video Storytelling: How to Captivate Your Audience and Build Your Brand
12	UWEBC Boot Camp - Strategy Activation Boot Camp
16	Human Resources Executives Group Virtual Meeting - ChatGPT and HR: A Primer for HR Executives
27	Information Technology Peer Group - Road Trip to Summerfest Tech
30	Contact Center Quality Monitoring Special Interest Group Virtual Meeting

July 2023

13	Future of Contact Centers Special Interest Group Virtual Meeting- Sentiment Analysis: Catching Feelings
18	Information Technology Peer Group Virtual Meeting - Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
20	Contact Center Workforce Management Special Interest Group Virtual Meeting

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