Past Meeting Assets

November 01, 2018 - 09:00 AM - 03:00 PM
Take away ideas for making the service experience easier for customers by learning about and discussing the customer effort-related strategies and initiatives of other customer service organizations.
August 16, 2018 - 09:00 AM - 03:00 PM
Get new ideas for elevating the performance of your contact center by learning about the metrics and performance management practices of other UWEBC member companies.
May 10, 2018 - 09:00 AM - 03:00 PM
Learn new ideas for “decluttering” your team’s work processes and systems by sharing and discussing experiences with fellow UWEBC members.
February 15, 2018 - 09:00 AM - 03:00 PM
Learn about AI and RPA technologies for assisting agents and automating service to increase contact center productivity and improve the customer experience.
November 16, 2017 - 09:00 AM - 03:00 PM
Take away new ideas for getting the most benefit from data collected during contact center interactions by comparing practices with other UWEBC member companies.
August 17, 2017 - 09:00 AM - 03:00 PM
Take away new ideas for motivating and strengthening the engagement of customer service team members by comparing practices with other service organizations.
May 11, 2017 - 09:00 AM - 03:00 PM
Take away new ideas for enhancing the effectiveness of your contact center and agent management approach by learning about and discussing the performance measurement, data visualization and communiction practices of other contact centers.
February 09, 2017 - 09:00 AM - 03:00 PM
Learn new ideas to enhance coaching effectiveness by sharing and discussing practices with other UWEBC members.
November 17, 2016 - 09:00 AM - 03:00 PM
Gain new insight into improving the effectiveness of your self-service offerings by learning about and discussing the experiences of other customer service organizations.
August 04, 2016 - 09:00 AM - 03:00 PM
Learn new ideas for improving the efficiency and effectiveness of your multichannel contact center by comparing practices with other customer service organizations.
April 21, 2016 - 09:00 AM - 03:00 PM
Take away ideas for leveraging analytics to glean insights from data by comparing practices with other customer service organizations.
March 01, 2016 - 12:00 AM - 12:00 AM
New! Check out a small selection of the Customer Service Peer Group's tools, case studies and recaps.
January 28, 2016 - 09:00 AM - 03:00 PM
Take away new ideas for improving quality monitoring in your contact center by comparing practices with other UWEBC members.
November 12, 2015 - 09:00 AM - 03:00 PM
Learn new ideas for boosting FCR in your contact center by comparing approaches with other UWEBC members.
August 27, 2015 - 09:00 AM - 03:00 PM
Take away new ideas for focusing your customer service team more on delivering a desired customer experience by comparing practices with other service organizations
April 23, 2015 - 09:00 AM - 03:00 PM
Take away new ideas for leveraging VOC data to drive organizational change by comparing practices with other UWEBC member companies.
January 30, 2015 - 09:00 AM - 03:00 PM
Take away new ideas for improving your agents' productivity by sharing and discussing practices with fellow UWEBC members.
December 18, 2014 - 12:00 AM - 12:00 AM
Check out a small selection of the best of the UWEBC's Customer Service assets.
November 19, 2014 - 09:30 AM - 03:30 PM
Take away new ideas for improving your contact center's productivity with cross-training by sharing and discussing practices with fellow UWEBC members.
August 21, 2014 - 09:30 AM - 03:30 PM
Compare notes with other members on proactive service use cases and execution experiences.
April 17, 2014 - 09:30 AM - 03:30 PM
Take away new ideas for boosting agent productivity by sharing and discussing effective approaches with fellow UWEBC members.
January 23, 2014 - 09:30 AM - 04:00 PM
Gain new insight into the evolution of the contact center agent role and strategies to help ensure you'll have the talent with the skills needed in the future
November 20, 2013 - 09:30 AM - 04:00 PM
Take away ideas for improving your contact center's quality monitoring program by comparing practices with other UWEBC members
August 22, 2013 - 09:30 AM - 04:00 PM
Take away ideas for improving the effectiveness of agent coaching in your contact center.
April 16, 2013 - 09:30 AM - 03:00 PM
Gain insight into strategies and practices for making enterprise knowledge more easily accessible to your customer service agents.
January 24, 2013 - 09:30 AM - 03:00 PM
Compare notes with other members on how to get the most from a metrics program.
© 2000-2018 UW E-Business Consortium, University of Wisconsin-Madison. All rights reserved. Site credits»