February 23, 2023 - 09:00 AM - 12:00 PM
Join us virtually to build additional strength around this urgent yet perennial topic.
November 10, 2022 - 09:00 AM - 02:00 PM
Extract new ideas from functional examples of how you can use the data your organization possesses to anticipate, and prevent customer contacts, showing them how much you care about their experience.
October 20, 2022 - 09:00 AM - 11:00 AM
Connect with fellow practitioners on what is happening in the contact center Workforce Management space, and help develop a strategy for an ongoing dialogue on the topic.
October 13, 2022 - 09:00 AM - 11:00 AM
Connect with fellow practitioners on what is impacting Customer Care in Business to Business organizations, and help develop a strategy for an ongoing dialogue on the topic.
October 06, 2022 - 09:00 AM - 11:00 AM
Connect with fellow practitioners on what is happening in the contact center Quality Monitoring space, and help develop a strategy for ongoing dialogue on the topic.
September 09, 2022 - 09:00 AM - 11:00 AM
Connect with fellow contact center practitioners on trends, tools, challenges and strategies that may impact our contact centers in the not so distant future, and help develop a strategy for ongoing dialogue on the topic.
August 25, 2022 - 09:00 AM - 02:00 PM
Glean new ideas to help strengthen the bond between your team and your organization, making it easy for your best team members to find fulfillment in the work they do.
June 16, 2022 - 09:00 AM - 02:00 PM
Learn valuable strategies to bring new customer care team members into your culture and prepare them to be your best performers.
March 10, 2022 - 09:00 AM - 02:00 PM
Garner new perspectives and ideas to apply to your company's self-service strategy, by learning about the tools and approaches of other customer care organizations.
November 11, 2021 - 09:00 AM - 02:00 PM
Take away new ideas for improving employee experience for your customer care team members by learning about, discussing and comparing practices with fellow UWEBC members. Our first event back in person!
August 19, 2021 - 09:00 AM - 12:00 PM
Get actionable ideas for enhancing the performance and engagement of your work-from-home employees by learning about, discussing and comparing practices with fellow UWEBC members.
May 20, 2021 - 09:00 AM - 12:30 PM
Take away new ideas for enhancing the effectiveness of training for your remote associates.
February 18, 2021 - 09:00 AM - 12:30 PM
Take away ideas for addressing work-at-home strategy execution challenges for your care organization through sharing and discussion of approaches and experiences with peers at other UWEBC member companies.
November 17, 2020 - 09:00 AM - 12:00 PM
Take away ideas for improving how your organization handles customer complaints and leverages complaint data to improve customer experience.
August 20, 2020 - 09:00 AM - 12:00 PM
Glean strategies and practices for engendering and sustaining customer care team members' emotional connectedness to their mission during this challenging time.
June 04, 2020 - 09:00 AM - 12:00 PM
Glean new ideas for improving how your customer care organization handles customer email.
February 18, 2020 - 09:00 AM - 03:00 PM
Take away new ideas for collecting and leveraging customer experience feedback by comparing practices with other UWEBC member companies.
November 14, 2019 - 09:00 AM - 03:00 PM
Glean insight into strategies and practices for making enterprise knowledge more easily accessible to customer service team members.
August 29, 2019 - 09:00 AM - 03:00 PM
Glean examples of how automation can be employed in customer service applications and take away ideas for your organization through discussions of approaches, considerations and questions with fellow UWEBC members.
May 30, 2019 - 09:00 AM - 03:00 PM
Glean new ideas for improving the effectiveness of your company’s customer self-service offerings by learning about and discussing the approaches of other customer service organizations.
February 28, 2019 - 09:00 AM - 03:00 PM
Glean new ideas for enhancing the effectiveness of your contact center's interaction quality monitoring program by comparing practices with other UWEBC members.
November 01, 2018 - 09:00 AM - 03:00 PM
Take away ideas for making the service experience easier for customers by learning about and discussing the customer effort-related strategies and initiatives of other customer service organizations.
August 16, 2018 - 09:00 AM - 03:00 PM
Get new ideas for elevating the performance of your contact center by learning about the metrics and performance management practices of other UWEBC member companies.
May 10, 2018 - 09:00 AM - 03:00 PM
Learn new ideas for “decluttering” your team’s work processes and systems by sharing and discussing experiences with fellow UWEBC members.
February 15, 2018 - 09:00 AM - 03:00 PM
Learn about AI and RPA technologies for assisting agents and automating service to increase contact center productivity and improve the customer experience.
November 16, 2017 - 09:00 AM - 03:00 PM
Take away new ideas for getting the most benefit from data collected during contact center interactions by comparing practices with other UWEBC member companies.
August 17, 2017 - 09:00 AM - 03:00 PM
Take away new ideas for motivating and strengthening the engagement of customer service team members by comparing practices with other service organizations.
May 11, 2017 - 09:00 AM - 03:00 PM
Take away new ideas for enhancing the effectiveness of your contact center and agent management approach by learning about and discussing the performance measurement, data visualization and communiction practices of other contact centers.