B2B Customer Service Special Interest Group - Senior Leaders Forum Meeting 

Badger Meter Customer Service Site Tour 
August 15, 2019 10:00 AM - 02:00 PM 
Take away new ideas for optimizing your service operation by learning about and discussing the customer service strategies, practices and tools used by fellow UWEBC member companies.

Find out more about the B2B Customer Service Senior Leaders SIG here

The B2B Customer Service Senior Leaders Special Interest Group (SIG) is a knowledge and experience-sharing community tailored to top leaders of customer service teams at product manufacturers and distributors that primarily support business customers (retailers, dealers, distributors and/or commercial end users). In 2019, each quarterly meeting of the SIG will take place at a participating company's location and will feature a tour of the company's customer service operations, including a detailed overview of the service strategies, processes and tools used. Following the tour, participants will have the opportunity to ask questions of the host and to discuss practices with other service leaders.

Please join us for this session at which you'll get to see and learn about the customer service operations of a fellow UWEBC member company, as well as compare customer service approaches with B2B service leader peers from other companies.

Who Should Attend: Participation in this SIG is by invitation only and is limited to customer service vice presidents, directors and senior managers. All participants are required to register. To learn more about the B2B Customer Service Senior Leaders SIG, please contact Roger Paulson.

Space is limited. If you would like to participate in this event, please register as soon as possible by emailing UWEBCevents@wisc.edu.

Agenda Items:
10:00 AM Opening Remarks and Plan for the Day
10:10 AM Welcome from Ken Bockhorst - CEO, Badger Meter
10:20 AM Overview of Badger Meter's Business and Customer Care Operations
11:00 AM "Show and Tell" Rotations with Badger Meter Customer Care Teams
12:00 PM Lunch
12:30 PM Group Discussion of Strategic Customer Care Topics

Balancing individual and team performance measures

Determining cost-per-service touchpoint

Instilling a first contact resolution culture

1:30 PM Tour Badger Meter's Flow Lab
2:00 PM Adjourn
Badger Meter 
Events Team, 608-262-1145, UWEBCevents@wisc.edu 


UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events scheduled through August 31. Learn more»

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