Customer Experience Measurement and Action Planning Special Interest Group Virtual Meeting 

Tools for CX Data Analysis & Distilling/Sharing Actionable Insights and Improvement Opportunities 
May 18, 2022 09:00 AM - 12:00 PM 
Learn new ideas for enhancing and optimizing the value of your organization's customer listening and experience improvement efforts through discussion and practice-sharing with fellow practitioners. 
Details
Description:

At this session, we will continue our Customer Experience measurement journey with a focus on distilling our findings to actionable insights, and communicating those insights and improvement opportunities out to the broader organization. Dustin Schimek, Analytics Strategy Expert and Founder of Data Ideas will join us to speak to what is possible for organizations of any size. We'll also discuss and compare tools used for analysis of CX and Operational data. Come with your experiences and questions on these CX topics identified as being of high interest to participants in the group:

  • Distilling actionable insights from CX and operational data
  • Tools and vendors used for CX data analysis
  • Communicating/sharing CX data, insights and improvement opportunities within the organization

Who Should Attend: Participation in this SIG is by invitation only and is limited to those with responsibility for, or direct involvement in collecting, analyzing Voice of Customer, behavioral and/or operational data for enabling their organizations to take action based on insights derived. All participants are required to register. To learn more about the Customer Experience Measurement and Action Planning SIG or to register, please contact Matthew Cone.


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Agenda Items:
9:00 AM Welcome and Opening Remarks
 
9:20 AM Subject Matter Expert Insight: Dustin Schimek of Data Ideas
 
10:15 AM Break
 
10:25 AM Tools and vendors used for CX data analysis: Share and Compare
 
10:55 AM Breakout Activity: Start, Stop, or Continue, CXMAP Knowledge to Action
 
11:40 AM Share Insights and Takeaways from Breakout Activity
 
11:55 AM Closing Remarks and Wrap-up
 
12:00 PM Adjourn
 
 
Contact:
Events Team, (608) 263-0635, events@uwebc.wisc.edu 
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