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Future of Contact Centers Special Interest Group Virtual Meeting 

Omnichannel: What will it take to turn this goal into a reality? 
January 19, 2023 09:00 AM - 11:00 AM 
Connect with fellow contact center practitioners on the reality, goals and value of creating an Omnichannel Contact Center to learn from each other how we could finally make it possible. 

Designing an Omnichannel experience is not a one-size-fits-all task according to the team at Qualtrics XM Institute, but there is much we can learn from one another. Come join us to hear and learn from the experiences of others, and share the experiences and thoughts you have on the topic. Starting with an aligned vision of what Omnichannel contact centers are and some common values therein, we will then use a combination of small group discussion and large group idea sharing to create actionable steps we can take in our own organizations to get one step closer to our unique goals.

  • Who Should Attend?: Participation in this SIG Pilot is encouraged for any contact center practitioners within our member organizations who are comfortable wading through the ambiguity of what could be to have the best chance of being prepared for it. All participants are required to register. To learn more about this SIG please contact Matthew Cone.

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  • Agenda Items:
    9:00 AM Intro and Purpose
    9:05 AM Let's Break the Ice!
    9:20 AM Defining the Topic
    9:35 AM Discussion Progression - Omnichannel; What will it take to turn this goal into a reality?
    10:15 AM Bringing Our Ideas Together
    10:30 AM Let's Take Action
    10:55 AM What's Next!
    11:00 AM Adjourn
    Events Team, , events@uwebc.wisc.edu 

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