B2B Customer Service Special Interest Group Meeting 

CSR Career-Pathing Strategies and Compensation Models for Customer Service Associates 
June 15, 2017 09:00 AM - 03:00 PM 
Take away new ideas for optimizing customer service efficiency and effectiveness by comparing strategies and practices with other UWEBC member companies.

Find out more about the B2B Customer Service SIG here
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Description:

The B2B Customer Service Special Interest Group (SIG) is a collaborative learning community for the leaders of service organizations supporting retailer, dealer, distributor, or other business customer types to compare and discuss strategies, methods, processes and tools for enhancing customer experience and customer service performance. Each day-long meeting focuses on 1-2 customer service topics/challenges/opportunities selected by participants and utilizes an interactive format to enable rich practice-sharing discussions around those topics.

The topics of discussion at this meeting will be:

  • Career-pathing strategies and practices for customer service associates
  • Compensation and incentive models and practices for customer service associates

Please join us for this meeting of the B2B Customer Service SIG at which you'll have the opportunity to compare approaches with peers at other UWEBC member companies and take away practical insights for enhancing customer service efforts and results.

Who Should Attend: Participation in this SIG is by invitation only and is limited to vice president, director and senior manager-level employees and those whom they bring as topic matter experts. All participants are required to register. To learn more about the B2B Customer Service SIG or to register, please contact Roger Paulson

Agenda Items:
9:30 AM Preliminaries and Plan for the Day
 
9:45 AM Topic 1 Intro: Associate Compensation and Incentive Practices
 
10:15 AM Small Group Practice-Sharing Discussion
 
11:15 AM Break
 
11:30 AM Full Group Discussion
 
12:00 PM Lunch
 
12:30 PM Topic 2 Intro: Career-Pathing Models and Practices for Associates
 
1:00 PM Full Group Practice-Sharing Discussion
 
2:00 PM Break
 
2:15 PM Open Forum Discussion
 
2:50 PM Wrap-Up and Next Meeting Preview
 
3:00 PM Adjourn
 
 
Location:
Room 2180/2188 Mechanical Engineering Building, UW-Madison 
Contact:
Jen Anderson, 608-890-1406, jen.anderson@wisc.edu 

Annual Conference

Join the UW E-Business Consortium for our 19th annual Business Best Practices & Emerging Technologies Conference on September 14, 2017 at the Monona Terrace in Madison, Wisconsin.

The conference features inspiring keynotes from T.K. Rengarajan, Corporate Vice President at Microsoft, and Carey Lohrenz, first female F-14 Tomcat Fighter pilot in the U.S. Navy.

The event includes four concurrent tracks in Customer Service, Information Technology, Marketing and Supply Chain Management with tailored content from industry leaders and subject-matter experts.

Helpful Resources

For more information on attending events, check out our FAQ page.

Please double-check the location of any meeting you attend and read our parking information page.

If you are having problems viewing a live webcast of a meeting, visit our webcast help page.

For additional help please contact Betsy Golomski at betsy.golomski@wisc.edu or 608-262-1145.

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