B2B Customer Service Special Interest Group – Supervisors Forum Meeting 

Motivating and Engaging Customer Service Associates; Recognizing and Appreciating Associates 
September 11, 2018 09:00 AM - 03:00 PM 
Gain insights to enhance your effectiveness as a customer service leader and boost your team's performance by comparing strategies and practices with supervisor peers from other UWEBC member companies. 
Details»
Description:

The B2B Customer Service Supervisors Special Interest Group (SIG) is a collaborative learning community for those responsible for managing frontline employees (supervisors and managers) in customer service organizations supporting retailer, dealer, distributor, or other business customer types to compare and discuss strategies, methods, processes and tools for enhancing customer experience and customer service performance. Each day-long meeting focuses on 3-4 B2B customer service issues/challenges/opportunities identified by participants in the group.

Discussions at this meeting will center on participants' strategies and practices with respect to the following key supervisory activities:

  • Motivating and engaging customer service team members
  • Recognizing and showing appreciation for customer service associates

Who Should Attend: Participation in this SIG is by invitation only and is limited to managers and supervisors of customer service teams. All participants are required to register. To learn more about the B2B Customer Service Supervisors SIG or to register, please contact Roger Paulson.  

Agenda Items:
9:00 AM Opening remarks & plan for the day
 
9:15 AM Introduction to associate motivation & engagement discussion
 
9:30 AM Engagement & motivation strategies/practices - small groups
 
10:45 AM Break
 
11:00 AM Engagement & motivation issues/challenges discussion - full group
 
11:45 AM Lunch
 
12:45 PM Associate recognition & appreciation issues/challenges discussion - full group
 
1:30 PM Break
 
1:45 PM Recognition & appreciation strategies/challenges discussion - full group
 
2:30 PM Peer Sounding Board/open forum discussion
 
2:50 PM Wrap up and upcoming sessions
 
3:00 PM Adjourn
 
 
Location:
Pyle Center 
Contact:
Jen Anderson, 608-890-1406, UWEBCevents@wisc.edu 

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