B2B Customer Service Special Interest Group – Supervisors Forum Meeting 

Motivating and Engaging Customer Service Associates; Recognizing and Appreciating Associates 
September 11, 2018 09:00 AM - 03:00 PM 
Gain insights to enhance your effectiveness as a customer service leader and boost your team's performance by comparing strategies and practices with supervisor peers from other UWEBC member companies. 

The B2B Customer Service Supervisors Special Interest Group (SIG) is a collaborative learning community for those responsible for managing frontline employees (supervisors and managers) in customer service organizations supporting retailer, dealer, distributor, or other business customer types to compare and discuss strategies, methods, processes and tools for enhancing customer experience and customer service performance. Each day-long meeting focuses on 3-4 B2B customer service issues/challenges/opportunities identified by participants in the group.

Discussions at this meeting will center on participants' strategies and practices with respect to the following key supervisory activities:

  • Motivating and engaging customer service team members
  • Recognizing and showing appreciation for customer service associates

Who Should Attend: Participation in this SIG is by invitation only and is limited to managers and supervisors of customer service teams. All participants are required to register. To learn more about the B2B Customer Service Supervisors SIG or to register, please contact Roger Paulson.  

Agenda Items:
9:00 AM Opening remarks & plan for the day
9:15 AM Introduction to associate motivation & engagement discussion
9:30 AM Engagement & motivation strategies/practices - small groups
10:45 AM Break
11:00 AM Engagement & motivation issues/challenges discussion - full group
11:45 AM Lunch
12:45 PM Associate recognition & appreciation issues/challenges discussion - full group
1:30 PM Break
1:45 PM Recognition & appreciation strategies/challenges discussion - full group
2:30 PM Peer Sounding Board/open forum discussion
2:50 PM Wrap up and upcoming sessions
3:00 PM Adjourn
Pyle Center 
Jen Anderson, 608-890-1406, UWEBCevents@wisc.edu 

Annual Conference

Save the date!

The Business Best Practices & Emerging Technologies Conference is Wisconsin's premier knowledge-sharing and networking event for business leaders from well-known companies in Wisconsin and the Midwest.

Next year's conference will be September 24, 2019.

Helpful Resources

For more information on attending events, check out our FAQ page.

Please double-check the location of any meeting you attend and read our parking information page.

If you are having problems viewing a live webcast of a meeting, visit our webcast help page.

© 2000-2018 UW E-Business Consortium, University of Wisconsin-Madison. All rights reserved. Site credits»