B2B Customer Service Special Interest Group - Senior Leaders Forum Meeting 

Rockwell Automation Customer Care Tour 
July 19, 2018 10:00 AM - 02:00 PM 
Take away new ideas for optimizing your service operation by learning about and discussing the customer service strategies, practices and tools used by fellow UWEBC member companies.

Find out more about the B2B Customer Service Senior Leaders SIG here
Details»
Description:

The B2B Customer Service Senior Leaders Special Interest Group (SIG) is a knowledge and experience-sharing community tailored to top leaders of customer service teams at product manufacturers and distributors that primarily support business customers (retailers, dealers, distributors and/or commercial end users). In 2018, each quarterly meeting of the SIG will take place at a participating company's location and will feature a tour of the company's customer service operations, including a detailed overview of the service strategies, processes and tools used. Following the tour, participants will have the opportunity to ask questions of the host and to discuss practices with other service leaders.

Please join us for this session at which you'll get to see and learn about the customer service operations of a fellow UWEBC member company, as well as compare customer service approaches with B2B service leader peers from other companies.

Who Should Attend: Participation in this SIG is by invitation only and is limited to customer service vice presidents, directors and senior managers. All participants are required to register. To learn more about the B2B Customer Service Senior Leaders SIG, please contact Roger Paulson.

Space is limited. If you would like to participate in this event, please register as soon as possible by emailing UWEBCevents@wisc.edu.

 
Agenda Items:
10:00 AM Opening Remarks & Plan for the Day
 
10:15 AM Rockwell Automation Company Overview
 
10:25 AM Rockwell Automation Customer Care Overview
 
10:40 AM Tour of MKE Care Center – Metrics Board and Quality Program
 
11:00 AM Small Group Rotations in Care Center Departments
 
11:45 AM Break
 
11:55 AM Tour Rockwell Automation Clock Tower
 
12:15 PM Lunch
 
12:45 PM Group Discussion: Evolving to a Performance-Driven Culture
 
1:50 PM Closing Remarks & Upcoming Meetings Preview
 
2:00 PM Adjourn
 
 
Location:
Rockwell Automation 
Contact:
Jen Anderson, 608-890-1406, UWEBCevents@wisc.edu 

Annual Conference

Save the date!

The Business Best Practices & Emerging Technologies Conference is Wisconsin's premier knowledge-sharing and networking event for business leaders from well-known companies in Wisconsin and the Midwest.

This year's conference will be September 25, 2018.

Helpful Resources

For more information on attending events, check out our FAQ page.

Please double-check the location of any meeting you attend and read our parking information page.

If you are having problems viewing a live webcast of a meeting, visit our webcast help page.

© 2000-2018 UW E-Business Consortium, University of Wisconsin-Madison. All rights reserved. Site credits»