B2B Customer Service Special Interest Group Meeting 

Recruiting Customer Service Associates and Training and Development Practices for Associates 
September 28, 2017 09:00 AM - 03:00 PM 
Take away new ideas for optimizing customer service efficiency and effectiveness by comparing strategies and practices with other UWEBC member companies.

Find out more about the B2B Customer Service SIG here
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Description:

The B2B Customer Service Special Interest Group (SIG) is a collaborative learning community for the leaders of service organizations supporting retailer, dealer, distributor, or other business customer types to compare and discuss strategies, methods, processes and tools for enhancing customer experience and customer service performance. Each day-long meeting focuses on 1-2 customer service topics/challenges/opportunities selected by participants and utilizes an interactive format to enable rich practice-sharing discussions around those topics.

The topics of discussion at this meeting will be:

  • Attracting, recruiting and hiring customer service associates
  • Training and development practices for associates

Please join us for this meeting of the B2B Customer Service SIG at which you'll have the opportunity to compare approaches with peers at other UWEBC member companies and take away practical insights for enhancing customer service efforts and results.

Who Should Attend: Participation in this SIG is by invitation only and is limited to vice president, director and senior manager-level employees and those whom they bring as topic matter experts. All participants are required to register. To learn more about the B2B Customer Service SIG or to register, please contact Roger Paulson

Agenda Items:
9:00 AM Preliminaries and Plan for the Day
 
9:15 AM Topic 1 Intro: Recruiting Customer Service Associates
 
9:45 AM Small Group Practice-Sharing Discussion
 
10:45 AM Break
 
11:00 AM Full Group Discussion
 
11:45 AM Lunch
 
12:30 PM Topic 2 Discussion: Training & Development Practices for Associates
 
1:45 PM Break
 
2:00 PM Open Forum Discussion
 
2:45 PM Wrap-up and Next Meeting Planning
 
3:00 PM Adjourn
 
 
Location:
The Pyle Center 
Contact:
Betsy Golomski, 608-262-1145, UWEBCevents@wisc.edu 

Annual Conference

Save the date!

The Business Best Practices & Emerging Technologies Conference is Wisconsin's premier knowledge-sharing and networking event for business leaders from well-known companies in Wisconsin and the Midwest.

Next year's conference will be September 25, 2018.

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For additional help please contact Betsy Golomski at betsy.golomski@wisc.edu or 608-262-1145.

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