B2B Customer Service Special Interest Group Meeting 

Recruiting Customer Service Associates and Training and Development Practices for Associates 
September 28, 2017 09:00 AM - 03:00 PM 
Take away new ideas for optimizing customer service efficiency and effectiveness by comparing strategies and practices with other UWEBC member companies.

Find out more about the B2B Customer Service SIG here
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Description:

The B2B Customer Service Special Interest Group (SIG) is a collaborative learning community for the leaders of service organizations supporting retailer, dealer, distributor, or other business customer types to compare and discuss strategies, methods, processes and tools for enhancing customer experience and customer service performance. Each day-long meeting focuses on 1-2 customer service topics/challenges/opportunities selected by participants and utilizes an interactive format to enable rich practice-sharing discussions around those topics.

The topics of discussion at this meeting will be:

  • Attracting, recruiting and hiring customer service associates
  • Training and development practices for associates

Please join us for this meeting of the B2B Customer Service SIG at which you'll have the opportunity to compare approaches with peers at other UWEBC member companies and take away practical insights for enhancing customer service efforts and results.

Who Should Attend: Participation in this SIG is by invitation only and is limited to vice president, director and senior manager-level employees and those whom they bring as topic matter experts. All participants are required to register. To learn more about the B2B Customer Service SIG or to register, please contact Roger Paulson

Location:
Pyle Center 
Contact:
Betsy Golomski, 608-262-1145, UWEBCevents@wisc.edu 

Annual Conference

Join the UW E-Business Consortium for our 19th annual Business Best Practices & Emerging Technologies Conference on September 14, 2017 at the Monona Terrace in Madison, Wisconsin.

The conference features inspiring keynotes from T.K. Rengarajan, Corporate Vice President at Microsoft, and Carey Lohrenz, first female F-14 Tomcat Fighter pilot in the U.S. Navy.

The event includes four concurrent tracks in Customer Service, Information Technology, Marketing and Supply Chain Management with tailored content from industry leaders and subject-matter experts.

Helpful Resources

For more information on attending events, check out our FAQ page.

Please double-check the location of any meeting you attend and read our parking information page.

If you are having problems viewing a live webcast of a meeting, visit our webcast help page.

For additional help please contact Betsy Golomski at betsy.golomski@wisc.edu or 608-262-1145.

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