Customer Service Peer Group Meeting 

Artificial Intelligence-Powered Tools and Applications for the Contact Center 
February 15, 2018 09:00 AM - 03:00 PM 
Learn about technologies that leverage emerging artificial intelligence capabilities to increase contact center productivity and improve the customer experience. 

Artificial intelligence (AI) is one of the hottest topics in customer service today and – due to the promising potential it holds for enabling better customer experience outcomes at a lower cost – it is certain to remain so for the foreseeable future. A confluence of developments in computing power, data abundance and advanced machine learning algorithms has created a new class of accessible tools and capabilities to leverage AI as a successful automated service experience at scale. As a result, many believe the implications for the future of customer service delivery could be very significant (e.g. the Gartner research organization has boldly predicted that 85% of all customer interactions will no longer be managed by humans within a few years).

Join us for this Customer Service Peer Group session to learn about the current state of AI capabilities and use cases in customer service applications. We'll hear the perspectives of subject matter experts from three leading solution providers that are leveraging AI in their products for contact centers, including IBM (Watson suite of AI-enabled tools), eGain (chatbots, reasoning, and analytics) and Interactions (IVR automated speech recognition and voice biometrics). Following the presentations, the panel of subject matter experts will return to the stage for a Q&A conversation where you'll have the opportunity to ask your AI-related questions, as well as to share and learn about the AI experiences of fellow participants.

Webcast Available: If you can't make it to the event in-person (or if in-person registration has reached capacity), you can still register to attend from your computer. This option allows you to view the presentations, while attending in person provides you with the opportunity to participate in break-out discussions, ask questions or take advantage of networking opportunities. To attend the webcast, click the "Register for webcast" button on this meeting's homepage. You will receive a confirmation email with the link to the webcast a week before the meeting.

Gordon Dining and Event Center, Second Floor 
Betsy Golomski, 608-262-1145, 

Annual Conference

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The Business Best Practices & Emerging Technologies Conference is Wisconsin's premier knowledge-sharing and networking event for business leaders from well-known companies in Wisconsin and the Midwest.

Next year's conference will be September 25, 2018.

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