B2B Customer Service Special Interest Group - Supervisors Forum Meeting 

Strengthening Associate Engagement, Developing a Sense of Team, and Handling Negativity and Conflict Among Team Members 
December 05, 2019 09:00 AM - 03:00 PM 
Gain insights to enhance your effectiveness as a customer service leader and boost your team's performance by comparing strategies and practices with supervisor peers from other UWEBC member companies. 

The B2B Customer Service Supervisors Special Interest Group (SIG) is a collaborative learning community for those responsible for managing frontline employees (supervisors and managers) in customer service organizations supporting retailer, dealer, distributor, or other business customer types to compare and discuss strategies, methods, processes and tools for enhancing customer experience and customer service performance. Each day-long meeting focuses on 3-4 B2B customer service issues/challenges/opportunities identified by participants in the group.

Discussions at this meeting will center on participants' strategies and practices with respect to the following key supervisory activities:

  • Strengthening/improving customer service associate engagement and morale
  • Promoting and developing a sense of team
  • Handling negativity and conflict among team members

Who Should Attend: Participation in this SIG is by invitation only and is limited to managers and supervisors of customer service teams. All participants are required to register. To learn more about the B2B Customer Service Supervisors SIG, please contact Roger Paulson.

Agenda Items:
9:00 AM Opening Remarks and Plan for the Day
9:15 AM Meet / Catch Up with Fellow Participants
9:35 AM Strengthening Customer Service Associate Engagement (practice-sharing in smaller groups)
10:35 AM Break
10:45 AM Strengthening Customer Service Associate Engagement (full group discussion)
11:30 AM Lunch
12:15 PM Promoting a Sense of Team (full group discussion)
1:15 PM Break
1:30 PM Handling Conflict and Negavity Among Team Members (practice-sharing in smaller groups)
2:15 PM Handling Conflict and Negavity Among Team Members (full group discussion)
2:50 PM Wrap Up and Next Meetings Preview
3:00 PM Adjourn
Pyle Center 
Events Team, 608-262-1145, UWEBCevents@wisc.edu 


UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events scheduled through August 31. Learn more»

Helpful Resources

For more information on attending events, check out our FAQ page.

Please double-check the location of any meeting you attend and read our parking information page.

If you are having problems viewing a live webcast of a meeting, visit our webcast help page.

© 2000-2020 UW E-Business Consortium, University of Wisconsin-Madison. All rights reserved. Site credits»