B2B Customer Service Special Interest Group - Supervisors Forum 

Kickoff Meeting 
March 08, 2018 09:00 AM - 03:00 PM 
Take away new ideas for optimizing efficiency and effectiveness of your service operations by comparing strategies and practices with customer service supervisors and managers from other UWEBC member companies. 
Details»
Description:

The B2B Customer Service Special Interest Group – Supervisors Forum (SIG) is a collaborative learning community for those responsible for managing frontline employees (supervisors and managers) in customer service organizations supporting retailer, dealer, distributor, or other business customer types to compare and discuss strategies, methods, processes and tools for enhancing customer experience and customer service performance.

This session will be the first meeting of the group and will be a particularly important one for participants to attend, as it will include an overview of the goals and future plans for the group. In addition, members will get to know fellow participants through comparative discussion of customer service team activities and organization structures/models, as well as a discussion of B2B customer service issues, challenges and topics of interest that will inform the development of the agenda for future meetings of the group.

Please join us for this meeting of the B2B Customer Service SIG – Supervisors Forum at which you'll have the opportunity to compare approaches with peers at other UWEBC member companies and take away practical insights for enhancing customer service efforts and results.

Who Should Attend: Participation in this SIG is by invitation only and is limited to managers and supervisors of customer service teams. All participants are required to register. To learn more about the B2B Customer Service SIG – Supervisors Forum or to register, please contact Roger Paulson

Agenda Items:
9:00 AM Welcome & opening remarks
 
9:15 AM Vision and plan for the SIG
 
9:45 AM Learn about/meet fellow participants
 
11:00 AM Profile of the group
 
11:15 AM Group discussion: What’s changing for customer service organizations
 
12:00 PM Lunch
 
12:45 PM Table discussions: B2B customer service issues, challenges & topics of interest
 
2:00 PM Break
 
2:15 PM Debrief table discussions & build potential topics list
 
2:50 PM Wrap-up
 
3:00 PM Adjourn
 
 
Location:
The Pyle Center 
Contact:
Betsy Golomski, 608-262-1145, UWEBCevents@wisc.edu 

Annual Conference

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The Business Best Practices & Emerging Technologies Conference is Wisconsin's premier knowledge-sharing and networking event for business leaders from well-known companies in Wisconsin and the Midwest.

This year's conference will be September 25, 2018.

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