Information Technology Peer Group Meeting 

Digital Assurance: Enabling Quality Across All IT Value Delivery 
January 28, 2020 09:00 AM - 03:00 PM 
How can you lower the risks of failures and continue to add value to your customers in every aspect of IT delivery and operations? 

In a world defined by MVPs (Minimum Viable Products) and CI/CD (Continuous integration and continuous delivery), quick delivery of value to customers takes precedence over most other facets. Quality should not be one of those facets. The impact of low quality digital products and services can be felt all around us in countless service interruptions, security failures and software bugs. The consequences of not ensuring quality is exemplified in such examples as the now infamous Boeing MCAS system and its tragic consequences. Quality should remain a priority and an integral part of any meaningful value delivery mechanism at every level of the organization.

How should quality be addressed in a fast-paced and ever-evolving environment? How should you inspire and drive quality within your organizations, the teams and all the way to the individual contributors? Through automation and predictive modeling, how can you proactively deliver better quality and results? These are all difficult and challenging questions to address, yet imperative to ensure the value delivered by a product or a service.

The January 28 IT Peer Group meeting will allow members to discuss how best to address quality in every aspect of IT delivery and operations. This meeting is the perfect opportunity to join your peers from other Wisconsin companies to exchange ideas, experiences and visions of quality enablement, and collaboratively work on defining how best to promote quality within your own enterprises. Among the presenters at this event are quality leaders from American Family Insurance, CUNA Mutual Group, and WPS Insurance. This is also a phenomenal networking opportunity for IT leaders committed to ensuring quality and value within their enterprise.

Webcast Available: If you can't make it to the event in-person (or if in-person registration has reached capacity), you can still register to attend from your computer. This option allows you to view the presentations, while attending in person provides you with the opportunity to participate in break-out discussions, ask questions or take advantage of networking opportunities. To attend the webcast, click the "Register for webcast" button on this meeting's homepage. You will receive a confirmation email with the link to the webcast a week before the meeting.

Agenda Items:
9:00 AM Welcome and Plan for the Day (webcast available)
  Cavinda Caldera, UWEBC
9:15 AM Digital Hype vs. Real Change (webcast available)
  Byron Glick, Director Software Quality Assurance, American Family Insurance
10:00 AM The Value Proposition of Test Automation (webcast available)
  Ron McClintic, Director, QA Operations and Technology, WPS Health Solutions
10:45 AM Break (not webcast)
11:00 AM Small Group Breakout Groups – Session I (not webcast)
  A. Best ways to objectively define and map quality within an organization
B. Creating and socializing a view of enterprise quality objectives/standards
C. Best approaches to communicate quality feedback across the organization
D. Best practices with ensuring data quality across the enterprise
E. Developing impactful quality metrics
F. Strategies to benchmark and continuously improve quality
G. Automated testing – tools, approaches and best practices
11:45 AM Networking Lunch (not webcast)
12:45 PM Enabling, Supporting and Owning Quality Across Business Processes (webcast available)
  Patrick Grant, CEO, MCANTA
Esko Hannula, CEO, Qentinel
1:30 PM Case Study: CUNA Mutual Group (webcast available)
  Nick Remme, Director, IT Quality Enablement
Chamath Guneratne, IT Group Leader, Quality Enablement
Trisha Nichols-Gautney, Technical Competency Lead, Quality Enablement
Joseph Hughes, Service Owner, Quality Enablement
2:10 PM Small Group Breakout Groups – Session II (not webcast)
  A. Defining and articulating the value drivers of quality for the enterprise
B. Best practices for testing End-to-End processes that span multiple integrations, teams, and environments
C. Best ways to build QA into Agile teams
D. How to maintain and assure quality through an automated release pipeline
E. Addressing quality with reference to compliance, audit and security
F. Approaches to empower and incentivize quality enablement across all team members
G. Automated testing – tools, approaches and best practices
2:55 PM Concluding Remarks (not webcast)
3:00 PM Adjourn (not webcast)
Gordon Dining and Event Center, Second Floor 
Events Team, 608-890-1406, 


UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events scheduled through 2020.

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