B2B Customer Service Special Interest Group - Supervisors Forum Meeting 

Attracting, Recruiting and Evaluating Candidates for Customer Service Positions and Retaining Associates 
June 25, 2019 09:00 AM - 03:00 PM 
Gain insights to enhance your effectiveness as a customer service leader and boost your team's performance by comparing strategies and practices with supervisor peers from other UWEBC member companies. 
Details»
Description:

The B2B Customer Service Supervisors Special Interest Group (SIG) is a collaborative learning community for those responsible for managing frontline employees (supervisors and managers) in customer service organizations supporting retailer, dealer, distributor, or other business customer types to compare and discuss strategies, methods, processes and tools for enhancing customer experience and customer service performance. Each day-long meeting focuses on 3-4 B2B customer service issues/challenges/opportunities identified by participants in the group.

Discussions at this meeting will center on participants' strategies and practices with respect to the following key supervisory activities:

  • Attracting and recruiting candidates for customer service positions
  • Interviewing and evaluating candidates
  • Retaining customer service associates
  • Dismissing customer service associates

Who Should Attend: Participation in this SIG is by invitation only and is limited to managers and supervisors of customer service teams. All participants are required to register. To learn more about the B2B Customer Service Supervisors SIG, please contact Roger Paulson. If you would like to participate in this event, please register as soon as possible by emailing UWEBCevents@wisc.edu.

 
Agenda Items:
9:00 AM Opening Remarks and Plan for the Day
 
9:15 AM Meet / Catch Up with Fellow Participants
 
9:35 AM Attracting and Recruiting Customer Service Associate Candidates (full group)
 
10:00 AM Interviewing and Evaluating Candidates (small groups)
 
10:45 AM Break
 
11:00 AM Interviewing and Evaluating Candidates (full group)
 
11:30 AM Lunch
 
12:30 PM Strategies and Practices for Promoting Associate Retention (small groups)
 
1:15 PM Break
 
1:30 PM Strategies and Practices for Promoting Associate Retention (full group)
 
2:15 PM Dismissing Associates (full group)
 
2:50 PM Wrap Up and Next Meetings Preview
 
3:00 PM Adjourn
 
 
Location:
Pyle Center 
Contact:
Events Team, 608-262-1145, UWEBCevents@wisc.edu 

Annual Conference

Save the date!

The Business Best Practices & Emerging Technologies Conference is Wisconsin's premier knowledge-sharing and networking event for business leaders from well-known companies in Wisconsin and the Midwest.

Next year's conference will be September 24, 2020.

Helpful Resources

For more information on attending events, check out our FAQ page.

Please double-check the location of any meeting you attend and read our parking information page.

If you are having problems viewing a live webcast of a meeting, visit our webcast help page.

© 2000-2019 UW E-Business Consortium, University of Wisconsin-Madison. All rights reserved. Site credits»