The Customer Service Peer Group offers collaborative learning opportunities to compare and share expertise with members from organizations of similar business models through presentations, peer-to-peer discussion, and case-study examples.

Information on the next meeting is coming soon.

Connect & Collaborate

LinkedInGet immediate access to your peers in our LinkedIn Customer Service group. Members only.

M2M AdvisingLink directly to other members for in-depth benchmarking and discussion on specific business issues. Learn more, or start the process now with this form. Members only.

2019 Highlights

Over the last year, the Customer Service practice area had numerous insightful meetings for our members to take away proven, actionable ideas from recognized thought leaders and professional peers.

Check out some of the inspiring presentations, innovative strategies and best practices from the customer service 2019 learning events. More »

2020 Customer Service Practice Area Events At a Glance

August 20 Customer Service Peer Group Web Meeting
September 
24-25
UWEBC Business Best Practices & Emerging Technologies Conference
October 7 CX Measurement and Action Planning SIG Web Meeting
November 17 Customer Service Peer Group Web Meeting
December 16 Customer Experience Measurement and Action Planning SIG Meeting
*Event dates and topics subject to change.

More details and the full year »

Roger PaulsonQuestions about the Customer Service practice? Contact Practice Director Roger Paulson at roger.paulson@wisc.edu or 608-261-1161.

© 2000-2020 UW E-Business Consortium, University of Wisconsin-Madison. All rights reserved. Site credits»