CS Peer GroupFuture of Contact Centers SIGContact Center Quality Monitoring SIGContact Center Workforce Management SIGEvent Calendar
The Customer Service Peer Group offers collaborative learning opportunities to compare and share expertise with members from organizations of similar business models through presentations, peer-to-peer discussion, and case-study examples.
At the core of any growth is change.
Contrary to what the Einstein quote implies, doing the same thing over and over won't always get you the same results, because the world around you is changing, and so are the people we do business with, both our teams and our customers. This can feel like an unwinnable battle, and really shake one's confidence. Like any problem there are tools, preparation and skills that can be leveraged help you infuse new ideas, and quickly recalibrate to ensure your team moves in unison into new challenges.
In this Peer Group meeting we will share experiences, tools, and strategies to give your new ideas the best chance of overcoming the resistance that awaits them.
Join us to gain insight from the strategies of others and share your own with your peers! We have the collective wisdom to improve this crucial competency for our teams to grow as both individuals, and as groups, towards greater success. We look forward to learning together with you!
Participate in Customizing the Agenda: You’ll have the opportunity to play an active part in shaping the agenda for this session – and to maximize its relevance for you – by suggesting and selecting topics for break-out discussions. Once the agenda is complete, you choose the discussions you want to join. This will be a highly interactive session so come prepared to share your questions, challenges and insights!
Please note that adding the event to your calendar is not the same as registering. Please also use the button above to register for this event.
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Approaches to Providing Proactive Service to Prevent Unnecessary Contacts and Improve Customer Engagement
Workforce Management in Customer Care Special Interest Group Pilot Session
Customer Care in a B2B Environment Special Interest Group Pilot Session
Contact Center Quality Monitoring Special Interest Group Pilot Session
The Future of Contact Centers - Special Interest Group, Pilot Session
Get immediate access to your peers in our LinkedIn Customer Service group. Members only.
Link directly to other members for in-depth benchmarking and discussion on specific business issues. Learn more, or start the process now with this form. Members only.
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Questions about the Customer Service practice? Contact Practice Director Matthew Cone at matthew.cone@uwebc.wisc.edu or 608-263-0635.