CS Peer GroupFuture of Contact Centers SIGContact Center Quality Monitoring SIGContact Center Workforce Management SIGEvent Calendar
The Customer Service Peer Group offers collaborative learning opportunities to compare and share expertise with members from organizations of similar business models through presentations, peer-to-peer discussion, and case-study examples.
Strategies to Reduce Customer Effort and Increase First Contact Resolution
Approaches to Developing Leadership Skills in Frontline Supervisors and Managers
Automating Customer Service Processes
Strategies for Managing Change in Customer Care Organizations
Approaches to Providing Proactive Service to Prevent Unnecessary Contacts and Improve Customer Engagement
Get immediate access to your peers in our LinkedIn Customer Service group. Members only.
Link directly to other members for in-depth benchmarking and discussion on specific business issues. Learn more, or start the process now with this form. Members only.
View full event calendar.
Questions about the Customer Service practice? Contact Practice Director Matthew Cone at matthew.cone@uwebc.wisc.edu or 608-263-0635.