CS Peer GroupB2B CS SIG – Senior Leaders ForumCX Measurement SIGEvent Calendar
The Customer Service Peer Group offers collaborative learning opportunities to compare and share expertise with members from organizations of similar business models through presentations, peer-to-peer discussion, and case-study examples.
Improving Customer Care Employee Experience: How UWEBC Members Are Making Work Easier and More Enjoyable for Frontline Associates
Managing Remote Customer Care Team Members
Virtual Training Approaches, Methods and Tools for Customer Care Organizations
Building Blocks of a Successful Work-at-Home Program for Customer Care Organizations
Customer Complaint Handling, Analysis and Prevention Practices
Get immediate access to your peers in our LinkedIn Customer Service group. Members only.
Link directly to other members for in-depth benchmarking and discussion on specific business issues. Learn more, or start the process now with this form. Members only.
Questions about the Customer Service practice? Contact Practice Director Roger Paulson at roger.paulson@wisc.edu or 608-261-1161.