B2B Customer Service Special Interest Group – Senior Leaders Forum

Learn new ideas for enhancing the efficiency and effectiveness of your customer service organization.

The Business-to-Business (B2B) Customer Service Special Interest Group – Senior Leaders Forum is a knowledge-sharing community tailored for top leaders of customer service teams at product manufacturers and distributors that primarily support business customers (retailers, dealers, distributors and/or commercial end users).

Over the course of several sessions, this SIG will provide a valuable opportunity for participants to:

  • Discuss topics of mutual interest.
  • Compare approaches for addressing shared challenges.
  • Glean new ideas for optimizing the customer service performance.

Another goal of the group is to enable participants to develop a network of customer service senior leaders peers at fellow UWEBC member companies that can be leveraged as a knowledge resource on an ongoing basis.

Participation in the B2B Customer Service SIG – Senior Leaders Forum is reserved for senior customer service leaders (vice presidents, directors, senior managers) of UWEBC member companies. If you would like to learn more about the B2B Customer Service SIG – Senior Leaders Forum, please review the SIG’s charter document and/or contact UWEBC Customer Service Practice Director Roger Paulson at roger.paulson@wisc.edu or 608-261-1161.

Read the B2B Customer Service SIG – Senior Leaders Forum charter document»

Participating Companies

  • Ariens Company
  • Badger Meter
  • Bemis Company
  • Brunswick Corporation
  • CNH Industrial
  • DEMCO
  • Fiskars
  • Foremost Farms USA
  • Inpro
  • Kohler Co.
  • Lands’ End
  • Miller Electric Manufacturing Co.
  • ORBIS Corporation
  • Palmer Johnson Power Systems
  • Rockwell Automation
  • Sargento Foods
  • Schneider
  • Snap-on
  • Spectrum Brands

Steering Committee

Alex Goldberg
Customer Experience Manager
Snap-on

Sherri Jasinski

Sherri Jasinski
Director, Customer Support
ORBIS Corporation

Barbara Neumann

Barbara Neumann
Manager, Technical Product Support
Ariens Company

James Shanholtzer

James Shanholtzer
Manager, Dealer Support Operations
CNH Industrial

Next Meeting

B2B Customer Service Special Interest Group - Senior Leaders Forum Meeting 

Cree Customer Service Site Tour 
January 24, 2019 10:00 AM - 02:00 PM 
Take away new ideas for optimizing your service operation by learning about and discussing the customer service strategies, practices and tools used by fellow UWEBC member companies.

Find out more about the B2B Customer Service Senior Leaders SIG here
Details»
Description:

The B2B Customer Service Senior Leaders Special Interest Group (SIG) is a knowledge and experience-sharing community tailored to top leaders of customer service teams at product manufacturers and distributors that primarily support business customers (retailers, dealers, distributors and/or commercial end users). In 2019, each quarterly meeting of the SIG will take place at a participating company's location and will feature a tour of the company's customer service operations, including a detailed overview of the service strategies, processes and tools used. Following the tour, participants will have the opportunity to ask questions of the host and to discuss practices with other service leaders.

Please join us for this session at which you'll get to see and learn about the customer service operations of a fellow UWEBC member company, as well as compare customer service approaches with B2B service leader peers from other companies.

Who Should Attend: Participation in this SIG is by invitation only and is limited to customer service vice presidents, directors and senior managers. All participants are required to register. To learn more about the B2B Customer Service Senior Leaders SIG, please contact Roger Paulson.

Space is limited. If you would like to participate in this event, please register as soon as possible by emailing UWEBCevents@wisc.edu.

 
Location:
Cree 
Contact:
Betsy Golomski, 608-262-1145, UWEBCevents@wisc.edu 
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