25th anniversary ribbon

Contact Center Quality Monitoring Special Interest Group

Connect with fellow practitioners on what is happening in the contact center Quality Monitoring space and help develop a strategy for ongoing success in its practice.

This is a forum for practitioners of Quality Monitoring to collaborate with peers to learn from each other’s experiences and practices. In this space, we will discuss the current tools, strategies, and challenges contact centers experience in the Quality Monitoring space. The Contact Center Quality Monitoring Special Interest Group (SIG) is a collaborative space for participants to:

  • Discuss trends, tools, challenges, and strategies in Quality Monitoring.
  • Learn about successful strategies to overcome Quality Monitoring challenges from other UWEBC practitioners.
  • Meet and connect with other Quality Monitoring practitioners from across industries.

Participation in the Contact Center Quality Monitoring Special Interest Group is encouraged for any Quality Monitoring practitioners within our UWEBC member organizations. All participants are required to register. To learn more about any of our Special Interest Groups, or to be added to the invite list for these exclusive practitioner events, please contact matthew.cone@uwebc.wisc.edu. If you would like to learn more about the Contact Center Quality Monitoring SIG, please review the SIG’s charter and/or contact UWEBC Customer Service Practice Director Matthew Cone at matthew.cone@uwebc.wisc.edu or 608-263-0635.

Special Interest Group Virtual Meeting 

Contact Center Quality Monitoring 
April 06, 2023 09:00 AM - 11:00 AM 
Connect with fellow practitioners on what is happening in the contact center Quality Monitoring space. 
Details»
Description:

The Contact Center Quality Monitoring Special Interest Group is driven by the registrants of the session, and the ensuing dialogue. We protect the space for practitioners to ensure that the discussion remains relevant to the participants. Registrants are asked to suggest topics when registering for the session to ensure relevant topics for our dialogue.

Who Should Attend: Participation in this SIG is by invitation only and is limited to those with responsibility for, or direct involvement in implementing or conducting Contact Center Quality Monitoring. All participants are required to register. To learn more about the Contact Center Quality Monitoring SIG or to register, please contact Matthew Cone. We apologize for the extra hurdle, but want most to protect the experience and value of these events. We look forward to hearing from you!

 
Contact:
Events Team, , events@uwebc.wisc.edu 

Matt ConeQuestions about this SIG? Contact Practice Director Matthew Cone at matthew.cone@uwebc.wisc.edu
or 608-263-0635.

Thank you to our Steering Committee

Amber Corry

Amber Corry
Manager of Quality Client Services
Exact Sciences

© 2000-2023 UW E-Business Consortium, University of Wisconsin-Madison. All rights reserved. Site credits»