Contact Center Quality Monitoring Special Interest Group

Connect with fellow practitioners on what is happening in the contact center Quality Monitoring space and help develop a strategy for ongoing success in its practice.

This is a forum for practitioners of Quality Monitoring to collaborate with peers to learn from each other’s experiences and practices. In this space, we will discuss the current tools, strategies, and challenges contact centers experience in the Quality Monitoring space. The Contact Center Quality Monitoring Special Interest Group (SIG) is a collaborative space for participants to:

• Discuss trends, tools, challenges, and strategies in Quality Monitoring.
• Learn about successful strategies to overcome Quality Monitoring challenges from other UWEBC practitioners.
• Meet and connect with other Quality Monitoring practitioners from across industries.

Participation in the Contact Center Quality Monitoring Special Interest Group is encouraged for any Quality Monitoring practitioners within our UWEBC member organizations. All participants are required to register. To learn more about any of our Special Interest Groups, or to be added to the invite list for these exclusive practitioner events, please contact matthew.cone@uwebc.wisc.edu. If you would like to learn more about the Contact Center Quality Monitoring SIG, please review the SIG’s charter and/or contact UWEBC Customer Service Practice Director Matthew Cone at matthew.cone@uwebc.wisc.edu or 608-263-0635.