B2B Customer Service Special Interest Group – Supervisors Forum

Gain new insight into enhancing managerial and operational performance by sharing and discussing practices with peers at other customer service organizations.

The Business-to-Business (B2B) Customer Service Special Interest Group – Supervisors Forum was a collaborative learning community for those in frontline staff supervisory roles within customer service teams at product manufacturers and distributors that primarily support business customers (retailers, dealers, distributors and/or commercial end users).

Over several meetings focusing on different aspects of customer service management practice, this SIG provided a valuable opportunity for participants to:

• Discuss topics of mutual interest.
• Compare approaches for addressing shared challenges.
• Discover new ideas for optimizing customer service team performance.

Participation in the B2B Customer Service SIG – Supervisors Forum was reserved for those in frontline staff supervisory roles (supervisors in some organizations, managers in others) within customer service organizations at UWEBC member companies. If you would like to learn more about the SIG, please review the group's charter document and/or contact UWEBC Customer Service Practice Director Roger Paulson at roger.paulson@wisc.edu or 608-261-1161.

This SIG concluded June 2020.

Read the B2B Customer Service SIG – Supervisors Forum charter document»