B2B Customer Service Special Interest Group – Supervisors Forum

Gain new insight into enhancing managerial and operational performance by sharing and discussing practices with peers at other customer service organizations.

The Business-to-Business (B2B) Customer Service Special Interest Group – Supervisors Forum is a collaborative learning community for those in frontline staff supervisory roles within customer service teams at product manufacturers and distributors that primarily support business customers (retailers, dealers, distributors and/or commercial end users).

Over several meetings focusing on different aspects of customer service management practice, this SIG will provide a valuable opportunity for participants to:

  • Discuss topics of mutual interest.
  • Compare approaches for addressing shared challenges.
  • Discover new ideas for optimizing customer service team performance.

Participation in the B2B Customer Service SIG – Supervisors Forum is reserved for those in frontline staff supervisory roles (supervisors in some organizations, managers in others) within customer service organizations at UWEBC member companies. If you would like to learn more about the SIG, please review the group's charter document and/or contact UWEBC Customer Service Practice Director Roger Paulson at roger.paulson@wisc.edu or 608-261-1161.

Read the B2B Customer Service SIG – Supervisors Forum charter document»

Next Meeting

Customer Service Special Interest Group Meeting 

Measuring Quality of Work, Using Individual and Team Metrics and Coaching Associates 
October 10, 2019 09:00 AM - 03:00 PM 
Gain insights to enhance your effectiveness as a customer service leader and boost your team's performance by comparing strategies and practices with supervisor peers from other UWEBC member companies. 
Details»
Description:

The B2B Customer Service Supervisors Special Interest Group (SIG) is a collaborative learning community for those responsible for managing frontline employees (supervisors and managers) in customer service organizations supporting retailer, dealer, distributor, or other business customer types to compare and discuss strategies, methods, processes and tools for enhancing customer experience and customer service performance. Each day-long meeting focuses on 3-4 B2B customer service issues/challenges/opportunities identified by participants in the group.

Discussions at this meeting will center on participants' strategies and practices with respect to the following key supervisory activities:

  • Measuring and monitoring associates' quality of work
  • Using team and individual metrics and associated practices
  • Coaching associate performance

Who Should Attend: Participation in this SIG is by invitation only and is limited to managers and supervisors of customer service teams. All participants are required to register. To learn more about the B2B Customer Service Supervisors SIG, please contact Roger Paulson. If you would like to participate in this event, please register as soon as possible by emailing UWEBCevents@wisc.edu.

 
Location:
Pyle Center 
Contact:
Events Team, 608-262-1145, UWEBCevents@wisc.edu 

Steering Committee

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