25th anniversary ribbon

Contact Center Workforce Management Special Interest Group

Connect with fellow practitioners on what is happening in the contact center Workforce Management space and help develop a strategy for ongoing success in its practice.

This is a forum for practitioners of Workforce Management to collaborate with peers to learn from each other’s experiences and practices. In this space, we will discuss the current tools, strategies, and challenges contact centers experience in the Workforce Management space. The Contact Center Workforce Management Special Interest Group (SIG) is a collaborative space for participants to:

  • Discuss trends, tools, challenges, and strategies in Workforce Management.
  • Learn about successful strategies to overcome Workforce Management challenges from other UWEBC practitioners.
  • Meet and connect with other Workforce Management practitioners from across industries.

Participation in the Contact Center Workforce Management Special Interest Group is encouraged for any Workforce Management practitioners within our UWEBC member organizations. All participants are required to register. To learn more about any of our Special Interest Groups, or to be added to the invite list for these exclusive practitioner events, please contact matthew.cone@uwebc.wisc.edu. If you would like to learn more about the Contact Center Workforce Management SIG, please review the SIG’s charter and/or contact UWEBC Customer Service Practice Director Matthew Cone at matthew.cone@uwebc.wisc.edu or 608-263-0635.

Special Interest Group Virtual Meeting 

Contact Center Workforce Management 
May 04, 2023 09:00 AM - 11:00 AM 
Connect with fellow practitioners on what is happening in the contact center workforce management space. 
Details»
Description:

The Contact Center Workforce Management Special Interest Group is driven by the registrants of the session, and the ensuing dialogue. We protect the space for practitioners to ensure that the discussion remains relevant to the participants. Registrants are asked to suggest topics when registering for the session to ensure relevant topics for our dialogue.

Who Should Attend: Participation in this SIG is by invitation only and is limited to those with responsibility for, or direct involvement in implementing or conducting Contact Center Workforce Management. All participants are required to register. To learn more about the Contact Center Workforce Management SIG or to register, please contact Matthew Cone. We apologize for the extra hurdle, but want most to protect the experience and value of these events. We look forward to hearing from you!

 
Contact:
Events Team, , events@uwebc.wisc.edu 

Thank you to our Steering Committee

Arthur Rebischke

Arthur Rebischke
Manager of Operational Analytics and Workforce Management
Lands' End

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