CS Peer GroupCX Measurement SIGEvent Calendar
The Customer Service Peer Group offers collaborative learning opportunities to compare and share expertise with members from organizations of similar business models through presentations, peer-to-peer discussion, and case-study examples.
You invest so much in your team; from the time they begin their onboarding to the time you part ways. From training hours and resources to pay and benefits. Maintaining that relationship and retaining that talent in your organization is a powerful measure of success and can translate to both efficiencies and customer loyalty.
You are starting to see the light at the end of this tunnel of turnover many organizations have experienced. You have many new faces, and hopefully retained some of your best and most experienced as well. To keep a diverse team engaged, delighted with your culture, and driven to succeed in the role they play will require both intention and attention. You want an ecosystem that is challenging and rewarding, personalized and equitable, transparent and flexible. This may seem paradoxical but like with many things it's all about having the right tool for the right job and empowering your team and your leaders to use them correctly.
As you might guess there is nothing simple about this. Each of us has constraints and limited resources, and the truth is, as leaders we can't tackle this problem alone. With intention we listen to our teams to provide opportunities for the growth and success of each member, for them to leverage their unique strengths. With attention we recognize when to coach for growth, to recognize for success, or to seek your team's advice.
Join us to learn from the experiences of others and share your experiences with your peers! Together we aim to make our organizations stronger through enduring commitment we can create with our teams. We look forward to learning together with you!
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Approaches to Onboarding and Training New Customer Care Team Members
Digital Self-Service Approaches & Practices to Reduce Assisted Contact Volume
Improving Customer Care Employee Experience: How UWEBC Members Are Making Work Easier and More Enjoyable for Frontline Associates
Managing Remote Customer Care Team Members
Virtual Training Approaches, Methods and Tools for Customer Care Organizations
Get immediate access to your peers in our LinkedIn Customer Service group. Members only.
Link directly to other members for in-depth benchmarking and discussion on specific business issues. Learn more, or start the process now with this form. Members only.
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Questions about the Customer Service practice? Contact Practice Director Matthew Cone at matthew.cone@uwebc.wisc.edu or 608-263-0635.