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The Customer Service Peer Group offers collaborative learning opportunities to compare and share expertise with members from organizations of similar business models through presentations, peer-to-peer discussion, and case-study examples.
Knowledge Management for Customer Care Organizations
Leveraging Automation in the Customer Care Function
Enhancing Customer Self-Service Effectiveness and User Experience
Contact Center Quality Monitoring Trends and Emerging Practices: How Members Are Evolving Their Approaches
Approaches to Reducing Customer Effort
Get immediate access to your peers in our LinkedIn Customer Service group. Members only.
Link directly to other members for in-depth benchmarking and discussion on specific business issues. Learn more, or start the process now with this form. Members only.
Questions about the Customer Service practice? Contact Practice Director Roger Paulson at roger.paulson@wisc.edu or 608-261-1161.