The Customer Service Peer Group offers collaborative learning opportunities to compare and share expertise with members from organizations of similar business models through presentations, peer-to-peer discussion, and case-study examples.

Information on the next meeting is coming soon.

Past Meeting Assets

Improving Customer Care Employee Experience: How UWEBC Members Are Making Work Easier and More Enjoyable for Frontline Associates
Managing Remote Customer Care Team Members
Virtual Training Approaches, Methods and Tools for Customer Care Organizations
Building Blocks of a Successful Work-at-Home Program for Customer Care Organizations
Customer Complaint Handling, Analysis and Prevention Practices
See more»

Connect & Collaborate

Get immediate access to your peers in our LinkedIn Customer Service group. Members only.

Link directly to other members for in-depth benchmarking and discussion on specific business issues. Learn more, or start the process now with this form. Members only.

UWEBC Events

January 2022

February 2022

20	Supply Chain Management Peer Group Web Meeting - Supply Chain Resilience: Approaches to Balancing Cost vs. Flow
25	Information Technology Peer Group Web Meeting - Innovation at Scale
27	Marketing Peer Group Web Meeting - Adapting Your Content Marketing Playbook for New Realities

4	Human Resources Executives Special Interest Group Web Meeting - Executive Roundtable on Current and Emerging HR Issues
16	Indirect Procurement Special Interest Group Web Meeting - Top Indirect Procurement Priorities of 2022
22	Agile IT Special Interest Group Web Meeting Conflict – The Hidden Fuel for Your Agile Success
23	Product Management Special Interest Group Web Meeting - How Product Managers Can Increase Team Performance by Understanding Team Dimensions
24	Customer Experience Measurement and Action Planning Special Interest Group Web Meeting - CX Data Analysis Methods & Techniques and Integrating CX Data from Multiple Sources